Trust & Safety Product Solutions Architect - Payments - Vice President

JPMorgan Chase & Co. • Chicago, IL

2h

About The Position

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Trust & Safety, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Requirements

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Proven experience delivering client-facing integrations for both API and file-based channels at enterprise scale.
• Strong troubleshooting skills with observability stacks; adept at root-cause analysis, incident response, and performance tuning.
• Effective collaboration in a matrixed environment; excellent communication with client technical teams and internal stakeholders.
• Demonstrated ability to utilize qualitative and quantitative inputs to develop strategic and tactical recommendations to both improve the client experience and product adoption
• Good knowledge of traditional and emerging methods of payment (e.g., ACH, Wire, Disbursements, Real Time Payments and Card).
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management

Nice To Haves

• Demonstrated prior experience working in a highly matrixed, complex organization
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management

Responsibilities

• Lead technical solution design for Trust & Safety solutions across solutioning, implementation, and post-implementation.
• Define target and transitional architectures, integration patterns, and non-functional requirements for API and file-based client integrations.
• Support premier client onboarding to accelerate certification and time-to-ramp.
• Engage directly with client technical teams and JPM contractors to guide integrations and resolve issues.
• Troubleshoot post‑go‑live incidents; drive root‑cause analysis and production readiness improvements.
• Partner with product to resolve defects and inform the product roadmap.
• Plan for scale with tech, modeling expected volume and throughput to ensure capacity, reliability, and SLA adherence.
• Develop a product strategy and product vision that delivers value to customers
• Manage discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Own, maintain, and develop a product backlog that enables development to support the overall strategic roadmap and value proposition
• Build the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees