Trust & Safety Investigator I-1

Turo

1d•Hybrid

About The Position

Join Turo as a Trust & Safety Investigator supporting a vibrant collection of car owners and travelers. In this role, you will be responsible for executing processes critical to ensuring the safety and security of the Turo community and marketplace. You will respond to, investigate, and resolve assigned risk-related cases including fraudulent activity, missing vehicles, and any other issues that affect safety. The ideal candidate will possess superb judgment, strong interview and communication skills, and a desire to help build a world-class Trust & Safety Investigations team. This position is based in Phoenix, AZ, reports to an Investigations Supervisor, and requires residence in the Phoenix area. Turo is the world’s largest car sharing marketplace, enabling users to book cars from a community of trusted hosts across the US, UK, Canada, Australia, and France. It offers a wide selection of cars, from rugged trucks to luxury vehicles, shared by local hosts.

Requirements

2+ years of Investigations, Trust and Safety, Loss Prevention, Fraud or Risk Management experience
Ability to work in a fast-paced environment, drive and embrace change
Superb and dynamic communication, interpersonal, and investigative skills
Commitment to high responsiveness and availability, strong ability to prioritize
Can quickly adapt to new technology and systems
You are a team player with a positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to the mission
BA/BS or work equivalent required

Nice To Haves

experience with Kustomer, CRM systems, Google Docs, and MS Office preferred
Mac expertise is a plus

Responsibilities

Proudly be the Trust & Safety liaison for escalations from customer support, claims, leadership, and law enforcement
Provide outstanding support to the valued members of the Turo community in the US, Canada, UK, France and Australia
Independently manage and prioritize assigned caseload from start to finish with excellent follow-through
Complete detailed investigations and execute the appropriate strategy for each case type; lead interviews with suspects and victims
Develop deep understanding of risk signals, review user accounts and transactions, and consistently identify fraud and other high-risk activity
Communicate case developments, trends, and other insights to team and management to drive continuous improvement
Work with and foster relationships with a valued network of law enforcement, external partners, and investigators
Assume responsibility for special projects assigned by management and contribute to colleague's projects

Benefits

Competitive salary, equity, benefits, and perks for all full-time employees
Employer-paid medical, dental, and vision insurance (Country specific)
Retirement employer match
Learning & Development stipend to invest in your professional development
Turo host matching program
Turo travel credit
Cell phone and internet stipend
Paid time off to relax and recharge
Paid holidays, volunteer time off, and parental leave
For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities