Trust Operations Specialist

Hancock Whitney•New Orleans, LA

About The Position

The incumbent processes and reconciles complex transactions for assigned system applications and performs the necessary operational and administrative functions to support the department. Incumbents handle more complex transactions related to an area of technical expertise; act as a source of reference and a control point of quality; and interact with customers at a higher level (responding to inquiries, researching problems and handling routine transactions).

Requirements

High School Diploma, GED, or equivalent amount of training and experience
5 years of Trust, securities, or bank operations experience
Proficient in Microsoft Office Software (Word, Access, Excel)
Strong organizational and time management skills
Strong written and interpersonal communication skills
Strong analytical skills
Ability to work well in a team environment with little direct supervision
Ability to process work accurately, recognize and research potential problems arising in daily duties
Ability to train other staff
Ability to assist in the development of key internal procedures and controls

Nice To Haves

Degree in Business, Finance, or Accounting preferred or equivalent amount of work experience
American Bankers Association courses or other education in banking preferred

Responsibilities

Processes and data enters cash transactions and/or securities trading transactions for purchases and sales of assets on systems and prepares related general ledger, DDA entries, and wire settlement
Settles all trust related trades, inputs trades on bank systems, reconciles and confirms entries with custodian bank.
Monitors re-organization (mergers, splits, tenders, calls and spin-offs) notifications, determines impact to accounts, makes necessary account changes to determine tax impact and allocates cost to accounts.
Processes and balances asset dividend and interest income, GNMA/FNMA principal and interest payments for accounts.
Provides assistance to staff members on issues and/or problems of complexity and can resolve most issues on own.
Prepares supporting account transaction documentation and verifies transaction accuracy; performs account maintenance on existing accounts and closing account activities.
Reviews paperwork to ensure accuracy and compliance with established policies, procedures and government regulations.
Provides instructions and guidance to Officers to ensure receipt of required documentation and to ensure account updates and transactions are correct.
Monitors the receipt of assets and failed deliveries; works with custodian to resolve problems and expedite transfers.
Responds to customer inquiries, conducts research and solves moderately complex problems.
Follows up on all details of issues and ensures quality control is maintained.
Opens new accounts on accounting system and monitors all opening activities including asset funding, documents, files, statements, compliance and CIP guidelines, checklists, and any other special requirement.
Provides basic to intermediate level administration and customer support to Relationship Manger/Administrator/Financial Consultant team in managing their assigned accounts.
Serves as the direct contact for routine customer inquiries, account research, and solves moderately complex problems.
Drafts letters and correspondence to client for Relationship Manager’s review.
Prepares supporting account transaction documentation and verifies transaction accuracy.
Monitors customer account cash flow status and notifies Relationship Manager of current or anticipated overdrafts.
Approves or disapproves transactions based on document provisions and department controls.
Serves as vault custodian as required.
Opens and/or processes incoming mail or distributes mail to appropriate party.
May generate standard department reports, forms and correspondence such as requests for additional information, verification, account maintenance, disbursements, etc.
May involve performing duties with respect to the bank’s Registered Transfer Agent, and be subject to all the regulations and requirements applicable thereto.
Administer accounts of paying agencies to which the bank is the paying agent, including but not limited to: monitoring billing, call notices, debt service processing, document preparation and reconciliation, and compilation of monthly fee reporting.
Must comply with all applicable federal, state, and local banking and industry related law and regulations including but not limited to BSA.