Trust Operations Specialist I

ITASCA BANK & TRUST Company•Itasca, IL

10h•Onsite

About The Position

Itasca Bank & Trust Co. is an independently owned, local community bank with locations in Itasca and Roselle. Itasca Bank values its staff. Our most important assets are the people – customers and employees. For over 75 years the Bank has been a responsible citizen and community leader because it respects the values of its past when making decisions that shape its future. Without a dedicated and responsible staff, we can’t serve customer needs and remain a responsible corporate citizen. Itasca Bank has been voted Best of the Best/Top Pick by the Daily Herald Readers since 2016, which reflects our dedication to quality service, high standards, and responsiveness to customers and employees alike. Itasca Bank is a responsible employer dedicated to the health and safety of employees and works to maintain diversity in both its workforce and the vendors it uses. We encourage our employees’ participation in community and civic activities which leads to better communities, and a positive workplace environment where a work/life balance is encouraged.

Requirements

Minimum 1 year of Trust Operations, Banking Operations, or Bank Customer Service experience.
High school diploma or GED.
Enthusiastic, self-motivated individual with the ability to work in high pressure, time sensitive environment.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Strong analytical skills and problem-solving skills.
Excellent verbal and written communication skills.
Demonstrated professionalism and discretion with internal and external customers.
Effective collaboration at all levels of the organization.
Willingness to share knowledge and learn from others.
Ability to handle sensitive and confidential matters.
Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint).

Responsibilities

Perform daily reconciliation, including balancing of daily work and discrepancy resolution.
Complete Land Trust Account Reviews.
Review and update procedures where needed.
Generate and mail monthly Land Trust statements.
Perform daily cash management function.
Process wire transfers, ACH, check disbursements, distributions (i.e., RMD’s, tax and bill payments) as directed by Trust Administrators.
Process monthly Fiduciary and extraordinary fees to customers’ accounts.
Participate in procedure creation or updates.
Digitize customer documents in compliance with current retention policy.
Provide support for the Land Trust portfolio including but not limited to conveying property, assignments, amendments, appointment of successors, and closing of trusts.
Research and resolve all Land Trust related inquiries.
Participate in document preparation for audit requests and onsite audits.
Propose process improvements.