Trust Operations Manager

Exchange Bank•Santa Rosa, CA

1d•$80,000 - $115,000

About The Position

The Trust Operations Manager leads the Trust Operations group responsible for cash processing, trade settlement oversight, account maintenance, income processing, real estate administration support, fee billing, and operational controls. Ensures regulatory compliance for operational functions, manages workflow and staff performance, and serves as primary liaison to auditors, vendors, custodians, and internal leadership.

Requirements

Bachelor’s degree in business administration or related field, and 7 years of experience in trust operations, including a minimum of two years supervisory experience; or an equivalent combination of education and experience.
Certified Securities Operations Professional (CSOP).

Nice To Haves

Knowledge of sound fiduciary principals, California Probate Code, ERISA, and securities trading.
Excellent communication and presentation skills.
Highly capable with systems including mainframe systems, MS Office Word, Excel, PowerPoint.
Experience with data management.
Experience with technology implementation/conversions

Responsibilities

Oversee daily operational activities including marshalling of incoming assets, income verification and settlement, distribution processing, and maintenance of trust accounts
Supervise trade-processing controls for executed transactions, including oversight of fixed-income trades requiring manual confirmation, trade blotter balancing, custodial notifications, and exception resolution
Manage account and asset setup workflows, including fee schedules, address changes, security master updates, and model maintenance; ensure segregation of duties and accurate admin validation
Oversee income processing, including insurance and property-tax monitoring for real estate assets; ensure timely execution of payments and support for officer decisioning during volume bottlenecks
Lead the real estate control process, including spreadsheet maintenance, appraisal tracking, tax due dates, data reconciliation, and production of monthly reports for auditors and management
Serve as primary vendor liaison for Reliance/Advantage custodial systems, ProxyEdge proxy voting, valuation vendors, property managers, and other operational partners; coordinate annual vendor risk reviews
Direct the fee-billing process for trust, agency, and retirement accounts; oversee reconciliation, binder maintenance, and escalation of unpaid fees to management
Provide leadership for operational risk management including fail trade oversight, reconciliations (cash and securities), DVP/RVP processes, call-back review procedures, and daily control validation
Act as department liaison for internal and external audits; coordinate documentation requests, implement corrective actions, and update procedures in response to audit findings
Lead training, development, and cross-training of Operations Specialists; recommend methods to improve efficiency, accuracy, and scalability of operational workflows
Participate in TOC, Discretionary, Settlement, and other governance meetings; provide operational insight but without fiduciary decision-making authority
Other duties as assigned.