Trust Officer

M&T Bank • Burlington, VT

284d • $82,783 - $137,972

About The Position

Responsible for the administration and fiduciary management within client relationships. The position involves administering an assigned book of client trust accounts through demonstrated proficiency and sound judgment in exercising fiduciary discretion. The individual will serve as the primary point of contact for the client on the trust account relationship, communicate regularly with the client on all trust matters, and be responsible for overall trust administration management. The role requires assessing and managing risk, exercising fiduciary discretion and judgment, and adhering to policies and procedures related to account administrative activities. The individual will also serve as a key partner to wealth clients in developing and implementing trust solutions to meet their needs, anticipating and identifying opportunities to create new relationships and expand existing ones. Providing superior client service and developing deep relationships with clients to best administer their trust accounts, generate solutions, and meet distribution needs is essential. The position also involves managing the new account opening process, ensuring proper trust funding, account opening with correct coding, and monitoring terminations as necessary. The individual will play a key role in overall client satisfaction and retention through cultivating strong working relationships with clients and their advisors, communicating client needs and concerns to partners, and maintaining comprehensive knowledge of appropriate Bank resources to ensure timely delivery of quality service and expand client relationships. Additionally, the individual will support market efforts to develop new trust business, participate in client presentations, and serve as a subject matter expert concerning trust administration. Representing the Bank in a professional manner with clients, advisors, and business partners is crucial, as is understanding and maintaining current knowledge of regulatory requirements and industry standards.

Requirements

• Bachelor's degree and a minimum of 3 years' experience administering fiduciary accounts or related legal/business experience in the financial services industry.
• Strong verbal and written communication skills.
• Strong presentation skills.
• Strong planning and organizational skills.
• Strong customer focus.
• Thorough knowledge of fiduciary business including decisioning experience in complex fiduciary matters.
• Experience attracting, expanding, and retaining client relationships.
• Good investment knowledge of asset allocation strategies.
• Proficiency with personal computers.
• High level of integrity and professionalism.

Nice To Haves

• Juris Doctor (JD) or Master's degree.
• CTFA (Certified Trust and Financial Advisor) certification.
• Strong interpersonal skills.

Responsibilities

• Administer assigned book of client trust accounts with sound judgment in fiduciary discretion.
• Serve as primary point of contact for clients on trust account relationships.
• Communicate regularly with clients on all trust matters.
• Assess and manage risk related to account administrative activities.
• Develop and implement trust solutions to meet wealth client needs.
• Identify opportunities to create new relationships and expand existing ones.
• Provide superior client service and develop deep relationships with clients.
• Manage the new account opening process, ensuring proper trust funding and account setup.
• Cultivate strong working relationships with clients and their advisors.
• Communicate client needs and concerns to partners.
• Maintain knowledge of Bank resources to ensure quality service delivery.
• Support market efforts to develop new trust business.
• Participate in client presentations as requested.
• Serve as fiduciary resource to Wealth Advisors and internal partners.
• Understand and adhere to regulatory requirements and industry standards.
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Complete other related duties as assigned.

Benefits

• Medical insurance
• Retirement plans
• Forty hours of paid volunteer time each year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree