Trust and Privacy Technical Program Manager, Devices & Services Trust, Privacy, and Accessibility (TPA)

Amazon • Arlington, VA

5d

About The Position

Devices & Services Trust, Privacy and Accessibility (DSTPA) is responsible for
maintaining and raising the trust bar for Amazon customers across a diverse set
of 30+ Devices and Services. We offer horizontal services for builders to ensure
trust, privacy, and accessibility is built into our products and services. We
also build customer-facing capabilities that provide customers with control and
transparency while reducing trustbusting risks, and enable partner teams to
innovate with appropriate guardrails for content moderation, privacy, customer
promises, accessibility, fairness, and trust.

The DSTPA team is seeking a Technical Program Manager with privacy, data
protection, risk management expertise, and strong technical capabilities. This
position requires detail-oriented risk event handling, technical system
understanding, and high-judgment decision-making from event intake through
incident containment or risk mitigation. You will work with builder,
engineering, product, legal, PR, Marketing, and other teams to handle large
scale, often urgent, escalated events, create processes for incident containment
and risk remediation, investigate escalated events that are potentially high or
critical risk, and support post-mortem analysis. You will support continuous
reporting, testing and assurance, campaign operations, and metrics to inform
stakeholders and management of key risk trends and patterns across D&S.

You'll start your day reviewing open campaigns and triaging newly reported
issues using SQL queries and automated dashboards. Throughout the day, you'll
collaborate with engineering teams to validate technical requirements, review
system architectures, update scorecards, and respond to escalations. You will
test technical controls, conduct validation on remediated issues through code
reviews or system testing, or coordinate incident response efforts. You'll write
scripts to automate repetitive tasks and analyze data to identify patterns. The
role requires flexibility as priorities shift quickly, balancing multiple
technical workstreams while maintaining attention to detail and meeting SLA
commitments.

Trust Fundamentals Operations (TrustFunOps) is a "horizontal" organization
responsible for building technologies, programs, and services at Amazon scale
that instill and grow customer trust, create mechanisms to confidently attain
existing and ever-evolving regulatory objectives, and ensure the efficiency and
effectiveness of our business partners and stakeholders to meet their
obligations without disruption.

Our team values collaboration, continuous learning, and operational excellence.
As a Technical Program Manager, you'll play an important role in driving
technical best practices and contributing to team culture. TrustFunOps is
dedicated to supporting new members with a broad mix of experience levels and
tenures, building an environment that celebrates knowledge sharing and
mentorship.

Requirements

• Bachelor's degree in engineering, computer science or equivalent
• 3+ years of technical product or program management experience
• 2+ years of software development experience
• 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• Experience building and evaluating system-level technical design

Nice To Haves

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience working and contributing to project playbooks, building schedules, managing issues/risks, establishing communication plans and stakeholder management
• Must be a good human
• Must work well with others and be a team player, have high moral standards, lead with integrity and empathy

Responsibilities

• Manage escalated technical events and cases from start to finish; write detailed case notes, technical reports, summaries, and recommendations for various audiences, including leadership
• Execute trust and privacy compliance campaigns and initiatives with technical requirements, ensuring timely remediation within established SLAs
• Monitor and maintain operational scorecards and metrics dashboards using SQL, Python, and data visualization tools, performing trend analysis and identifying systemic issues
• Respond to and manage high-severity technical incidents, conducting root cause analysis and coordinating cross-functional response efforts
• Conduct technical controls testing and validation activities to ensure compliance with policies, standards, and legal and regulatory requirements
• Perform closed loop validation on remediated risks and issues, verifying corrective actions have been properly implemented through technical testing
• Create and maintain Standard Operating Procedures (SOPs), technical runbooks, and training materials for operational processes
• Identify opportunities to automate and simplify operational processes through scripting, tooling, and workflow automation to improve efficiency
• Partner with engineering teams to define technical requirements for privacy automation tools, policy enforcement, and incident response systems
• Track assessment, validation, and remediation actions, ensuring teams prioritize and execute tasks in a timely fashion
• Understand system architectures, data flows, and technical dependencies to effectively assess privacy and trust risks
• Communicate technical remediation plans, status, and critical issues clearly and effectively to both technical and non-technical stakeholders
• Support technical deep dive assessments and ad-hoc data analysis requests related to privacy and trust incidents and risks

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level