Trust Advisor

Fifth Third Bank•Wilmington, DE

About The Position

Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: The Trust Advisor will provide fiduciary expertise and deliver high-quality fiduciary solutions to clients. This role involves managing personal trusts, ensuring compliance with legal and regulatory requirements, while identifying new and fostering strong existing fiduciary client relationships. The Trust Advisor partners closely with the Advisor Solutions team to support regional growth strategies and deepen client relationships by providing fiduciary advice that aligns with the client’s financial goals and objectives. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Requirements

Bachelor’s degree in Finance, Accounting, Law, or a related field.
Minimum 7 years of experience in trust and estate administration, with a proven track record of managing trusts.
Strong knowledge of trust and estate laws and regulations as well as industry standards and practices.
Demonstrated ability to advise and deliver on fiduciary strategies.
Demonstrated proficiency in exercising fiduciary judgement and discretion.
Excellent interpersonal and communication skills to deliver a best-in-class client experience.
Ability to work in a team orientated/matrix environment.
Ability to manage multiple priorities and meet deadlines.
Proficiency in and Microsoft Office Suite.
High ethical standards and a commitment to fiduciary responsibility.
Exhibits a sense of urgency and continuous improvement mindset.

Nice To Haves

Advanced degree or professional certification (e.g., CTFA, CFP) preferred.

Responsibilities

Develop subject matter expertise in fiduciary related areas
Serve as a Trusted Advisor by developing close, personal relationships with clients and their families, integrating technical fiduciary components with each client’s unique personal situation and values.
Anticipate clients Advisor Solutions service offering needs and coordinate with Advisor Solutions and One Bank partners along with external advisors.
Actively participate with the Advisor Solutions team by providing support related to expanding and deepening existing relationships.
Actively participate with the Advisor Solutions team to support new trust business; participate in client presentations, as requested, and serve as subject matter expert concerning fiduciary strategies.
Understand existing client relationships and create trust optimization strategies to expand and deepen relationships, such as regular estate plan reviews, client meetings, and best practice advice.
Oversee the administration of trust accounts, ensuring compliance with trust documents, legal requirements, and company policies.
Responsible for the review and interpretation of estate planning documents, timely and accurate administration of trust income and principal.
Possess strong technical understanding of complex fiduciary documents and strategies.
Coordinate appropriate Advisor Solutions resources, as needed-- including the tax liaison team, operational support, in house legal counsel and leadership, to ensure proper fiduciary responsibility is maintained.
Manage the due diligence process on all new fiduciary appointments, including reviewing all critical documents to ensure a complete understanding of client needs and the bank’s ability to meet those needs.
Play a key role in overall client satisfaction and retention.
Identify at-risk clients and proactively work to resolve all client issues to drive retention.
Maintain accurate and up-to-date records of all trust activities.