Truss Manager

The Home Depot • Washington, DC

2d • $78,000 - $108,000

About The Position

With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose: The Truss Manager oversees a core service function within the department. They are responsible for managing a team of associates whose function is to resolve customer issues, which are typically complex in scope. This individual is accountable for driving team productivity while providing pro-active customer service and dispute resolution. Holds key responsibility for driving continuous improvement of processes and results. Partners with team leaders to identify and resolve business issues that create barriers to sales.

Requirements

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
• Leadership skills including the ability to motivate, train, and develop associates.
• Develop and act upon strategy.
• Understanding of process improvement, root cause, key performance indicators.
• Strong listening and communication skills.
• Positive attitude.
• Professional attitude and appearance regardless of circumstance.
• Analytical, strategic, and constructively critical; proven ability to develop comprehensive solutions to complex problems.
• PC Software skills including Excel, Word.
• Ability to effectively interact with employees at all levels of the organization.

Nice To Haves

• Bachelor's Degree preferred
• Store manager or assistant store manager experience.
• Requires highly developed interpersonal skills for dealing with sensitive or controversial situations.

Responsibilities

• Manages core function by working with team to drive resolution of customer service opportunities.
• Drives continuous improvement of processes and productivity.
• Establishes measurement systems and accountability of team members.
• Coaches and develops associates.
• Ensures that staff receives the necessary resources and training to deliver effective services.
• Selects, develops, and motivates assigned staff.
• Considers new approaches within general policies and short-term goals when solving problems.
• Expected to provide infrequent status reports to management only as appropriate.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED