TRUE REWARDS MANAGER

The Strat Hotel Casino And Skypod • Laughlin, NV

281d

About The Position

The True Rewards Manager position at Aquarius in Laughlin, NV is responsible for the daily operations and general management of the True Rewards program. This role requires strong leadership skills, a proven ability to manage others, and experience in analytical, budget, and financial management. The Manager must possess a positive work ethic along with excellent communication and organizational skills.

Requirements

• Must be at least 21 years of age.
• Prefer a minimum of three years of casino experience preferably in a supervisory role within the slot club, host, or player development area.
• Any combination of education, training or experience that provides the required knowledge, skills and abilities.
• Provide instruction and/or guidance for guest/employee safety in fire/emergency situations.
• Abide by all State and corporate gaming regulations pertaining to the presence of minors in gaming areas.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations.
• Must be able to obtain and maintain all cards required by the company.
• Must be able to verify right to work in the U.S.

Responsibilities

• Provide direct training, motivation, and evaluation of supervisors.
• Oversee training of agents, employee's hours, leaves, and PTO time.
• Monitor team members for accuracy and performance.
• Maintain human resources and gaming compliance.
• Anticipate and plan solutions to potential problems.
• Explore solutions to system problems and new ways of utilizing system potential.
• Oversee and assist loading concert venues, in addition to preparing and analyzing concert reports.
• Promote understanding and communication between departments and properties.
• Ensure accuracy of casino tracking.
• Oversee research and responses to guest complaints for accuracy and GREATER Guest Service.
• Develop and monitor a budget, provide effective financial reporting/analysis and cost benefit analysis.
• Deal with a number of problems requiring initiative and good judgment.
• Multi-task, organize and prioritize work to meet deadlines.
• Work independently, with interruptions, on multiple projects at once.
• Read, analyze, and interpret players slot/table games play and make comping decisions based on company policy.
• Effectively present information to guests and to members of management.
• Have excellent computer skills (experience with CMS, ShowGate, Oasis, Microsoft Word, Excel, and LMS is a plus).
• Work for sustained periods of time maintaining concentrated attention to detail.
• Perform any other duties as assigned by management.
• Provide outstanding guest service to all internal and external guests.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Food Services and Drinking Places