Truckload Tracking Associate

Jarrett Logistics Systems • Orrville, OH

329d

About The Position

Jarrett is a leading (and still growing) 3rd party logistics company. But we're also family-owned and what sets us apart is the Jarrett Difference. It's our PEOPLE. We have the best people around who are not only incredible resources for all things logistics but are compassionate, innovative, courageous, and so much more. Our people are our greatest assets, take their word for it, Jarrett has won the Top Workplaces award for the past three years in a row! Our customers come from a variety of industries, but the common denominator is that they all ship something. We're here to coordinate things between our customer's supply chain and carriers. To accomplish all of this, our teams use our state-of-the-art proprietary software, jShip, to set up shipments, troubleshoot, answer questions, and fix issues before they become larger problems. Here at Jarrett, we are problem-solvers, and our goal is to do great things for our customers every day.

Requirements

• Problem-solving skills
• Ability to collaborate and work on a team
• Willingness to help people and go the extra mile
• Detail-oriented with the ability to handle multiple tasks
• Adaptability and quick thinking
• Previous experience in customer service-type roles (retail and food service count!)

Nice To Haves

• Logistics experience (not required, but a plus)
• Interest in impactful work and community involvement

Responsibilities

• Tracking shipments and follow up on shipments that have issues
• Answering client questions
• Answering phone calls and emails from clients with shipment requests
• Making notes in our software, jShip, with updates that you've received on various shipments
• Send daily and/or weekly reports to clients that detail the status of each shipment (ex. In Transit, Out For Delivery, Delivered)
• Collaborating with your teammates to find the best solution for shipments that aren't going according to plan

Benefits

• Medical, Dental, and Vision insurance
• Company-paid life insurance
• Paid time off
• 8 paid holidays each calendar year
• 4 hours volunteer paid time off
• Counseling session reimbursement
• Company wellness program including a gym membership discount
• Continuing education reimbursement
• 401K with up to 7% company match
• Paid maternity leave
• May be eligible for bonus potential
• Training and career development opportunities
• Opportunities to give back to local communities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Support Activities for Transportation