Truckload Account Manager

eShipping, LLC • Maryland Heights, MO

1d

About The Position

The Truckload Account Manager fosters strong customer and carrier relationships and manages a variety of clients within the logistics and supply chain industry. This individual manages client engagement, monitors day-to-day activities, and cultivates business relationships to encourage growth within existing accounts.

Requirements

• Ability to work independently with minimal leadership oversight
• Excellent customer service, time management, and teambuilding skills
• Ability to work effectively in a fast-paced environment
• Excellent problem solving and critical thinking skills
• Ability to negotiate and close sales
• Excellent oral and written communication skills
• Able to utilize sound, independent judgment and make responsible decisions and recommendations.
• Excellent follow-through and detail orientation
• Able to effectively utilize computer programs including Word and Excel and TMS system
• Ability to work with a variety of people and personality styles
• Able to work within a fast-paced team environment, performing primarily sedentary work requiring sitting at a computer terminal for long periods of time; maintaining standard office hours and working
• Work after hours as necessary to meet customer needs
• High school diploma or equivalent
• Minimum 2+ years of experience within the transportation logistics industry

Responsibilities

• Manage the needs of full truckload clients within the logistics and supply chain industry
• Maintain strong relationships within the client organizations at the decision maker and end-user levels, present a consistent company image to those clients, and build and maintain high levels of client satisfaction
• Develop SOPs, KPIs, and other measurements while onboarding new customers, and ensure these metrics are met and regularly reported for existing customers.
• Manage the contract renewal process
• Support day-to-day operations
• Conduct annual account reviews
• Promote account penetration by pursuing sales growth opportunities with current customers within other departments
• Nurture prospect relationships over extended sales cycles
• Manage the negotiation and closing processes for each unique contract
• Other administrative duties as assigned
• Maintain current understanding of applicable requirements and laws

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED