Truckload Account Coordinator

eShipping, LLC•Maryland Heights, MO

About The Position

The Truckload Account Coordinator is responsible for supporting day-to-day operations while executing well & timely. Primary tasks include order management, appointment scheduling, exception oversight, customer quoting, and customer communication. As a customer facing role, this position requires a dynamic, professional individual that communicates well and maintains a strong work ethic.

Requirements

Ability to work independently while balancing appropriate collaboration with leadership oversight
Excellent customer service, time management, and prioritization skills
Excellent oral and written communication skills in person and via phone
Able to utilize sound, independent judgment and make responsible decisions and recommendations.
Excellent follow-through and detail orientation.
Able to effectively utilize computer programs including Word and Excel and TMS system
Ability to work with a variety of people and personality styles
Able to work within a climate controlled, fast-paced team environment, performing primarily sedentary work requiring sitting at a computer terminal for long periods of time; maintaining standard office hours and working overtime as necessary to meet customer needs
Strong ability to persuade and positively influence others
High school diploma or equivalent

Nice To Haves

1-3 years of logistics or transportation experience preferred

Responsibilities

Execute Well & Timely by proactively supporting day-to-day operations
Demonstrate the ability to “Wow” customers by creating positive customer experiences
Work successfully under pressure, using strong problem solving and analytical skills
Proactively identify and communicate service issues; work with teammates to resolve exceptions
Demonstrate exceptional organizational skills
Work with Account Manager to ensure customer specific SOPs are comprehensive and up to date
Formulate customer quotes
Help and support employee training for new team members
Monitor KPI’s to assess trends and performance against goals and projections - play an active part in continuous improvement initiatives
Be a student of the industry and remain current on industry trends
Work closely with the Accounting department to ensure accurate and timely invoicing and settlement
Other projects and administrative duties as assigned by leadership