Truck Wash Shift Leader

Love's Travel Stops & Country Stores • VA

142d

About The Position

Truck Wash Shift Leaders help run our business by providing an exceptional customer service experience while assisting the Truck Care General Manager oversee general operations of the Truck Wash facility. The position involves maintaining a safe and clean facility, greeting customers, and ensuring that all employees provide exceptional customer service. Additionally, the role includes assisting in the recruitment, hiring, training, evaluation, and coaching of employees, managing employee turnover and retention, performing commercial vehicle and RV exterior washes, and handling invoicing and payment processing for services performed.

Requirements

• Ability to communicate effectively with customers and team members
• Experience in customer service or related field
• Basic knowledge of vehicle washing and maintenance
• Ability to work in a fast-paced environment
• Strong leadership skills and ability to manage a team

Nice To Haves

• Previous experience in a supervisory role
• Familiarity with billing software
• Knowledge of safety regulations and practices

Responsibilities

• Maintain a safe and clean facility and use safety first practices to remain accident-free
• Greet customers, speak politely and assist customers as needed
• Provide exceptional customer service and verify that all employees of the location are doing the same
• Assist Truck Care General Manager to recruit, hire, train, evaluate and coach employees
• Assist Truck Care General Manager to effectively manage employee turnover and retention
• Perform commercial vehicle / RV exterior washes
• Perform wash related services such as changing trailer wash outs, applying cleaners / tire dressings, and other wash related items
• Accurate invoicing and payment processing for services performed using billing software
• Perform basic facility & equipment maintenance / repairs
• Always put the safety and satisfaction of your customers first, complying with company safety policies & procedures

Benefits

• Company funded tuition assistance program
• Medical/Dental/Vision and Life Insurance Plans
• Flexible Scheduling
• Road to Success Program for career development
• On-the-job training
• Competitive pay (paid weekly)
• Team Member bonus program
• Holiday pay
• 401(k) with matching contributions
• Parental Leave
• Adoption Assistance
• Pet Insurance
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees