Truck Services Coordinator Part Time
About The Position
The Truck Services Coordinator supports GraceWorks Ministries' goals, values, and philosophy by exhibiting the following behaviors: excellence, quality service, commitment, and accountability. In addition, as a member of the GraceWorks Ministries' team, the performance includes demonstrating the following accountabilities: communication, teamwork, job knowledge, and leadership. POSITION SUMMARY The Truck Services Coordinator provides scheduling support for the Truck Team when picking up furniture, appliances, food, and other donations in homes, businesses, churches, or schools and communicates with store donors and community partners when coordinating their pickup time.
Requirements
- High School Diploma or GED required.
- Must be at least 18 years of age.
- A valid driver's license.
- Good interpersonal and communication skills
- Team player who works well with others
- Exercise good judgment when dealing with the public
- Able to effectively work with a diverse range of individuals
- Service and Ministry-Minded
Responsibilities
- Scheduling and communicating with donors online and via phone while using our scheduling system ReSupply.
- Takes all incoming phone calls for furniture and appliance pickups during normal business hours.
- Schedules pickups in ReSupply according to policies directed by the Truck Services Manager.
- Becomes expert using the Resupply pickup scheduling software application.
- Works with the Truck Services Manager to maximize an effective scheduling routine.
- Maintains efficient and coordinated truck team pickup schedules through ReSupply system.
- Answering and triaging phone calls to correct department as needed.
- Communicating with individual store donors to coordinate their pickup time on the scheduled day.
- Responds to all online pickup requests and voicemails left by customers within one business day.
- Interact professionally and pleasantly with all donors, community partners, customers, and volunteers.
- Assists with loading and unloading merchandise or donations at GraceWorks as needed.
- Assists Truck Team with unloading and staging incoming furniture as needed.
- Being able to tell the GraceWorks story to anyone who asks.
- Practices high standards in customer service by adhering to the GraceWorks Customer Engagement Training skills.
- Collaborates with other GraceWorks staff and the Truck Services Manager to support other GraceWorks truck needs.
- Understands the importance of thanking donors for their in-kind donations.
- Monitors back room and ensure the docks remain clear, and landfill, cardboard, and metal runs are scheduled as needed.
- Strict adherence to safety standards and protocols.
- Must be able to lift and use sound judgment when using lifting equipment.
- Able to react to change productively and handle all other duties/essential tasks as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
