Truck Service Advisor
About The Position
As a Truck Service Advisor (TSA), you will provide first-rate service to customers through your extensive knowledge of the products we sell and the services we provide. The TSA is primarily responsible for writing work orders, suggestive selling, and handling over-the-counter (OTC) transactions while ensuring that we are returning every traveler to the road better than they came! In this role, you can expect to: · Work in a fun, trusting environment focused on providing great service where the expectations of the customer are exceeded · Have extensive knowledge of the products we sell and the services we provide · Have strong suggestive selling skills to help generate revenue. Ability to influence in a professional manner while displaying high integrity · Write, detail, and process (pay out) Work Orders and OTC transactions; Properly write up an ETA Work Order; Secure Purchase Orders, Prepare and communicate quotes to customer · Source parts from outside vendors and coordinate delivery · Prepare end of shift drop and shift report; Understand various payment types · Maintain the safety of both our customers and team members
Requirements
- A dedicated individual who works well with others and is excited to be part of our team!
- High School Diploma or GED
- Good verbal and written communication skills
- Previous cashier and customer service experience; experience in repair or parts shop preferred
- Strong suggestive selling skills
- Basic computer skills
- Ability to work flexible hours including nights, weekends and some holidays in interior and exterior conditions
- A valid driver’s license
Nice To Haves
- Previous cashier and customer service experience; experience in repair or parts shop preferred
Responsibilities
- Writing work orders
- Suggestive selling
- Handling over-the-counter (OTC) transactions
- Write, detail, and process (pay out) Work Orders and OTC transactions
- Properly write up an ETA Work Order
- Secure Purchase Orders
- Prepare and communicate quotes to customer
- Source parts from outside vendors and coordinate delivery
- Prepare end of shift drop and shift report
- Understand various payment types
- Maintain the safety of both our customers and team members
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
