Truck Service Advisor Lead
About The Position
Our Truck Service team is comprised of nearly 3,000 highly skilled technicians and spans coast to coast. With over 280 locations across the country, TA Truck Service has a solid foundation and a forward-thinking vision. As a Lead Truck Service Advisor (TSA), you will provide first-rate service to customers through your extensive knowledge of the products we sell and the services we provide. The Lead TSA is primarily responsible for writing work orders, suggestive selling, and handling over-the-counter (OTC) transactions while ensuring that we are returning every traveler to the road better than they came! In this role, you can expect to: Work in a fun, trusting environment focused on providing great service where the expectations of the customer are exceeded Have extensive knowledge of the products we sell and the services we provide Have strong suggestive selling skills to help generate revenue. Ability to influence in a professional manner while displaying high integrity Write, detail, and process (pay out) Work Orders and OTC transactions; Properly write up an ETA Work Order; Secure Purchase Orders, Prepare and communicate quotes to customer Lead and oversee the work of TSAs. Conduct work order audits Train new hires and manage TSAs work schedule Source parts from outside vendors and coordinate delivery Prepare end of shift drop and shift report; Understand various payment types Maintain the safety of both our customers and team members
Requirements
- A dedicated individual who works well with others and is excited to be part of our team!
- High School Diploma or GED
- Good verbal and written communication skills
- Previous cashier and customer service experience; experience in repair or parts shop preferred
- Knowledgeable in warranty claims processes
- Strong suggestive selling skills
- Strong problem solving skills
- Basic computer skills
- Ability to work flexible hours including nights, weekends and some holidays in interior and exterior conditions
- A valid driver's license
Nice To Haves
- Experience leading and training others preferred
- ASE certification preferred
Responsibilities
- Writing work orders
- Suggestive selling
- Handling over-the-counter (OTC) transactions
- Writing, detailing, and processing Work Orders and OTC transactions
- Properly writing up an ETA Work Order
- Securing Purchase Orders
- Preparing and communicating quotes to customer
- Leading and overseeing the work of TSAs
- Conducting work order audits
- Training new hires
- Managing TSAs work schedule
- Sourcing parts from outside vendors
- Coordinating delivery
- Preparing end of shift drop and shift report
- Understanding various payment types
- Maintaining the safety of both our customers and team members
Benefits
- Medical, dental, vision and life insurance
- 401(k) with a company match
- Vacation and paid holidays
- Tuition reimbursement
- On-site Meal discounts
- A wide variety of discounts on technology, travel, food and fuel
- Opportunity for growth and advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Publishing Industries
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
