Truck Parts Specialist

Battle Motors•Detroit, MI

11d•Onsite

About The Position

Battle Motors prides itself on delivering efficient, effective solutions for the heavy-duty work truck industry. With the evolution of our new EV (Electric Vehicle) technology, we are growing faster than ever. At Battle Motors, we believe the most fulfilling place to work is where extraordinary people collaborate to solve difficult problems. Work Location: Will work onsite daily at our Plymouth, Michigan facility. Administer parts support to our customers by facilitating customer requests, concerns, and parts orders. The objective is to consistently increase revenue generation through parts sales.

Responsibilities

Respond promptly to customer inquiries
Take incoming and place outgoing parts sales calls
Process orders and invoice parts shipments
Assist customers to ensure he/she acquires the correct part #/parts kits utilizing our parts resources
Contact vendors as necessary to order parts for customers
Provide reports as required for daily and monthly shipments or parts on backorder
Monitor backorder reports to ensure on-time delivery
Maintain a positive, empathetic, and professional attitude toward customers at all times
Acknowledge and resolve customer complaints
Provide limited technical support
Route incoming calls, as required
Assist in training new personnel
Will be required to perform other duties as requested, directed, or assigned
Adhere to the Battle Motors Environmental Health and Safety Program by following all safety rules, procedures, practices, training, and safe use of equipment; this includes use of personal protective equipment (PPE) as required.
Work in a way that stresses the importance of preventing injury, accidents, or illnesses to themselves or co-workers by correcting or reporting unsafe situations, incidents, or occurrences to their Supervisor immediately.