Truck Field Service Technician 3 - HOLT Truck Centers

HOLT•Fort Worth, TX

10d•Onsite

About The Position

Job Summary: Provides exceptional customer service while inspecting, repairing, and providing maintenance to trucks, trailers, and attachments for On-Highway vehicles. The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development. Essential Functions: Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission Troubleshoots and repairs On-Highway trucks both Cat and OEM Travels to and from the job site and travels to retrieve parts Listens and understands customer complaints, quotes and explains repair costs, and schedules appointments with customers while providing clear communications Orders parts needed to complete repairs Completes and files documentation necessary to justify billing Responds to customer needs after hours when needed Maintains a P Factor of 110% or greater Maintains less than .5% rework for years total sales Troubleshoots and diagnoses engine malfunctions and failures Performs engine and related equipment repairs on trucks and trailers Disassembles, inspects, determines parts required, and reassembles to factory specifications within TRGs Provides quality control/assurance inspections of completed tasks to include road testing Uses computers and related software to assist in diagnosing and reprograming engines Completes documentation for service reports, timecards, parts requisition and returns Interprets and utilizes information from operating, maintenance, online resources, and service manuals/bulletins Operates equipment and vehicles with possession of all necessary licenses and certificates Adheres to contamination control and HAZMAT rules and regulations Maintains all company equipment, tools, and vehicle in a good, clean, and working order Communicates job progress to supervisor and customer as needed Works overtime as required by workload and customers’ needs Projects professionalism with both internal and external customers, including personal appearance Acts as a mentor and coach to lower level Technicians Completes all assigned Technician Training Path courses and safety training Requires regular and punctual employee attendance Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards Performs other duties as assigned

Requirements

Knowledge and ability to explain how various systems function on trucks and trailers
Knowledge of equipment and tools, including their designs, uses, repair, and maintenance
Knowledge and proficiency with current computer software, related hardware, and On-Highway Truck electronic systems diagnostic tooling
Operation and control skills of On-Highway Trucks & Trailers
Problem-solving and troubleshooting skills
Verbal communication skills
Exceptional skills in customer service
Excellent time management and organizational skills
Ability to learn and navigate various software for both CAT and OEM
Ability to make precisely coordinated movements of the fingers of one or both hands in order to grasp, manipulate, or assemble very small objects
Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair & overhead crane
Ability to follow logical troubleshooting procedures
Ability to operate a conventional forklift
Ability to work independently and as part of a team
Ability to be self-starting and motivated
Ability to operate an On-Highway Truck on public roads
Ability to read, write, and understand information
Ability to listen to and understand information and ideas presented through spoken words and sentences
High school diploma or equivalent, accreditation from a technical school or an applicable skilled trades program required
Five or more years experience required
CDL – Class A or B required or must be able to obtain
Has met HDSI requirements for preceding Technician levels
Ability to model and teach Holt’s VBL Culture
On-going Safety Training required
Must own and maintain the necessary tools to efficiently perform the job
Must have a clean driving record
Significant amount of time sitting, standing, walking, kneeling, crouching, stooping, crawling, climbing, and reaching
Constant movement and use of hands, this position requires good manual dexterity
Communicates with customers, service managers, and co-workers
Constantly reacts to visual, auditory, and other signals while performing the job
Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
Frequently lifts and moves materials and equipment up to 70 lbs.
Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment

Nice To Haves

ASE Certifications preferred
Experience leading/mentoring preferred

Responsibilities

Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
Troubleshoots and repairs On-Highway trucks both Cat and OEM
Travels to and from the job site and travels to retrieve parts
Listens and understands customer complaints, quotes and explains repair costs, and schedules appointments with customers while providing clear communications
Orders parts needed to complete repairs
Completes and files documentation necessary to justify billing
Responds to customer needs after hours when needed
Maintains a P Factor of 110% or greater
Maintains less than .5% rework for years total sales
Troubleshoots and diagnoses engine malfunctions and failures
Performs engine and related equipment repairs on trucks and trailers
Disassembles, inspects, determines parts required, and reassembles to factory specifications within TRGs
Provides quality control/assurance inspections of completed tasks to include road testing
Uses computers and related software to assist in diagnosing and reprograming engines
Completes documentation for service reports, timecards, parts requisition and returns
Interprets and utilizes information from operating, maintenance, online resources, and service manuals/bulletins
Operates equipment and vehicles with possession of all necessary licenses and certificates
Adheres to contamination control and HAZMAT rules and regulations
Maintains all company equipment, tools, and vehicle in a good, clean, and working order
Communicates job progress to supervisor and customer as needed
Works overtime as required by workload and customers’ needs
Projects professionalism with both internal and external customers, including personal appearance
Acts as a mentor and coach to lower level Technicians
Completes all assigned Technician Training Path courses and safety training
Requires regular and punctual employee attendance
Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Performs other duties as assigned