Truck Associate Manager- Driver

T-Mobile•Richmond, VA

2d•$26 - $47

About The Position

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Overview This role will be responsible for developing and executing events that support T-Mobile's brand, business, and communication objectives for Mobile Stores. Responsible for delivering exceptional customer interactions by helping to train and develop an amazing team of experts with strong brand and product knowledge and a passion for exceeding customer expectations. Achieves showroom objectives for providing a Un-carrier experience by leveraging strong Customer Focus abilities and by holding employees to Un-carrier behaviors and service standards. Achieves showroom objectives by managing to rigorous operating standards and closely monitoring store results.

Requirements

High School Diploma/GED (Required)
2-4 years - 3 Years Retail Management experience in high volume environment
At least 18 years of age
Legally authorized to work in the United States

Responsibilities

Event Management
Brand Ambassador
Logistics
Planning Manage and execute Mobile Showroom events from concept to post event.
Establish event metrics, measure, and delivers results.
Ensure the Mobile Showroom events align to broader program strategy & objectives.
Leads mobile showroom employees to ensures an exceptional customer experience for all customers through an exciting, energized atmosphere.
Ensures customer satisfaction in all areas of sales and service with every transaction.
Social Media Provides social media planning and recommendations for Mobile Showroom in partnership with Social Media Manager through local research & knowledge.
Engages local influencers, bloggers, and local businesses in order to build T-Mobile's visibility, credibility and brand.
Regularly updates and maintains branded content on social media sites (Google+, Facebook, YouTube, MySpace, Twitter, etc.) to keep content current/relevant.
Acts as brand steward ensuring T-Mobile is represented consistently from a visual and messaging perspective.
Community Outreach & Support Directly responsible for reaching out into the local community and business environment to network, build the brand/awareness of the mobile showroom & company, through relationships, referrals and events.
Identify opportunities where T-Mobile can benefit the community, and create plans to meet the needs of the community.
May be leveraged for emergency relief.
Partner Event Management - Onsite management for TPR locations, Logistics, Planning, Training Manage and execute Mobile Showroom events for branded retail partners to drive excitement, awareness and store traffic.
Work with store leader to establish event goals & objectives.
Provide coaching on delivering world class customer service with sales reps and managers.
Floor coaching Assist manager with motivating and coaching employees and partner sales associates with one-on-one coaching, coaching in the moment and coaching monthly performance.
Share timely feedback to improve performance, encourage growth and drive a world class customer experience.
Side-by-side selling.

Benefits

employees get the same big love we give our customers
competitive base salary and compensation package
Total Rewards
annual stock grant
employee stock purchase plan
401(k)
access to free, year-round money coaches
medical, dental and vision insurance
a flexible spending account
401(k)
employee stock grants
employee stock purchase plan
paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance
mobile service & home internet discounts
pet insurance
access to commuter and transit programs