Host

Journal Hotels•Los Angeles, CA

11h•Onsite

About The Position

The primary role of a host is to effectively support the entire restaurant team. Responsibilities include monitoring the open dining sections of the restaurant and cafe for empty and cleaned tables, estimating wait times for guests, monitoring the guest waiting list, and ensuring that the needs of the guests are met while they are waiting. The host is often responsible for answering the telephone and booking reservations. These job duties require style and service attributes that are key to creating a positive guest experience. As a Host, you’ll play a vital role in supporting the entire restaurant team while setting the tone for every guest’s experience. You’ll greet guests immediately upon arrival with warmth and professionalism, manage reservations and waitlists, and ensure guests are seated efficiently and fairly using the organized seating chart. You’ll monitor open dining sections for clean and available tables, estimate accurate wait times, and communicate effectively with servers and management to avoid overloading any one section. In addition, you’ll answer phones, book and confirm reservations through OpenTable, prepare for large parties, and complete daily confirmation calls. Throughout each shift, you’ll maintain a welcoming hostess stand, stay knowledgeable about menus, specials, hotel offerings, and local attractions, and ensure all guest interactions are handled with care, efficiency, and professionalism.

Requirements

Poised, organized, and service-oriented individual
Thrives in a fast-paced environment
Demonstrates excellent judgment
Strong communication skills
Ability to prioritize tasks amid frequent changes and unexpected situations
Detail-oriented
Dependable
Committed to following all safety, security, and operational procedures
Collaborative mindset
Maintain a professional appearance and demeanor at all times

Responsibilities

Effectively support the entire restaurant team
Monitor the open dining sections of the restaurant and cafe for empty and cleaned tables
Estimate wait times for guests
Monitor the guest waiting list
Ensure that the needs of the guests are met while they are waiting
Answer the telephone and book reservations
Greet guests immediately upon arrival with warmth and professionalism
Manage reservations and waitlists
Ensure guests are seated efficiently and fairly using the organized seating chart
Monitor open dining sections for clean and available tables
Estimate accurate wait times
Communicate effectively with servers and management to avoid overloading any one section
Answer phones
Book and confirm reservations through OpenTable
Prepare for large parties
Complete daily confirmation calls
Maintain a welcoming hostess stand
Stay knowledgeable about menus, specials, hotel offerings, and local attractions
Ensure all guest interactions are handled with care, efficiency, and professionalism