Trip Specialist

EF Education First / Hult•Denver, CO

3d•$50,000 - $60,000•Hybrid

About The Position

As a Trip Specialists (TS), you sit at the intersection of sales and customer service. You are often the first human connection a traveler has and will serve as the voice of EF Ultimate Break. Whether they're preparing for their first (or tenth) trip abroad or ready to book and just need someone to get them over the finish line, you are the voice, the energy, and the expertise that makes it happen. This isn't a traditional call center role. It's a dynamic, goal-oriented position where you'll inspire travelers, solve problems creatively, and represent a brand that genuinely changes lives.

Requirements

Sales instinct with a service heart. You're motivated by goals and by doing right by the customer.
An influencer - a natural networker who loves talking to people
Someone who believes no question is too silly…
Someone who can navigate a wide range of conversations through clear, concise and confident communication.
You thrive in a fast-paced, high-volume environment and bring energy even on the tough days
You are solutions-oriented and a self-starter
A multitasker, you continuously juggle and prioritize tasks and work efficiently under pressure
Someone who understands that individual and team success are deeply connected.

Responsibilities

Connect with prospective travelers via inbound phone calls, live chat and email to guide them from curiosity to confirmed booking.
Handle service inquiries with empathy, efficiency, and ownership, supporting each issue through to resolution.
Contribute to individual and team goals with consistency and accountability.
Contribute to a culture of continuous learning, sharing insights that make the whole team stronger.

Benefits

Robust professional growth opportunities including monthly trainings, workshops, and inspiring talks with global leaders and experts
Four weeks paid vacation, ten paid holidays & two floating holidays
25% company match on your 401(k)
Excellent medical, dental, and vision coverage, along with life and disability insurance
Access to fertility care and family-building support
International business travel opportunities
Wellness benefits and a yearly fitness reimbursement
EF program discounts including travel, language schools, childcare, and more
Dependent care, healthcare, and commuter flexible spending accounts (FSAs)
Discounts at local venues and businesses
Tenure-based sabbatical eligibility
Compensation: First-year on-target earnings of $50,000 with opportunity of some overtime and $5-10,000 bonus potential.