Trip Care Referral Assistant

Southeastern Integrated Care LLC • Pembroke, NC

38d • Onsite

About The Position

The Trip Care Referral Assistant is responsible for managing and coordinating patient referrals to ensure timely access to healthcare services. They work closely with healthcare providers, patients, and insurance companies to facilitate the referral process. The Trip Care Referral Assistant plays a vital role in supporting patient care by managing and coordinating the referral process. This position requires a detail-oriented professional who can efficiently handle a high volume of referrals, maintain accurate records, and provide excellent customer service to both patients and healthcare providers.

Requirements

• High school diploma or equivalent; some college coursework or a degree in healthcare administration or a related field is preferred.
• Prior experience in a healthcare setting, preferably in a referral coordinator or administrative role.
• Strong understanding of healthcare terminology, insurance processes, and HIPAA regulations.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational and multitasking abilities.
• Proficient in using healthcare management software, electronic health records (EHR), and Microsoft Office Suite.
• Ability to work independently and as part of a team in a fast-paced environment

Responsibilities

• Referral Management: Process and coordinate all incoming referrals from healthcare providers, ensuring they are accurately documented and routed to the appropriate healthcare facilities or specialists.
• Communication: Serve as the primary point of contact for patients, healthcare providers, and insurance companies regarding referral status, required documentation, and any follow-up needed.
• Documentation: Maintain detailed and accurate records of all referral activities, including patient information, referral source, and communication history.
• Insurance Verification: Verify insurance eligibility and benefits for referred patients, ensuring all necessary authorizations and pre-certifications are obtained.
• Customer Service: Provide high-quality customer service by addressing patient and provider inquiries, resolving any issues related to referrals, and ensuring a smooth and efficient referral process.
• Coordination: Work closely with internal teams, such as case managers and transportation coordinators, to ensure patients receive timely and appropriate care.
• Compliance: Ensure all referral processes comply with company policies, HIPAA regulations, and other relevant healthcare laws and guidelines.
• Reporting: Prepare and maintain referral reports, tracking referral volume, processing times, and outcomes.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees