Trip Auditor
About The Position
As a Missed Trip Auditor for our on-campus transportation for a large University contract operation, you will be responsible for monitoring, analyzing, documenting, and reporting all missed trips, late pull-outs, driver errors, and service performance deviations within the operation. This role ensures accountability, identifies operational trends, supports corrective actions, and works collaboratively with maintenance, operations and drivers to improve on-time performance and reduce service failures. The Missed Trip Auditor plays a critical role in maintaining contractual compliance, customer satisfaction, and operational efficiency. Earn $22.00-24.00 per hour. Pay rate commensurate with candidate experience level. Pay Day every Friday!
Requirements
- 2+ years of transit operations, dispatch, or supervisory experience preferred.
- Knowledge of public transportation contract operations preferred.
- Strong understanding of: Timepoints Paddle structure Relief schedules Schedule adherence standards
- Experience using: Clever Devices Saucon Excel GPS tracking systems
- Strong analytical skills
- High attention to detail
- Ability to identify trends and repeat offenders
- Professional communication skills
- Strong documentation and report-writing ability
- Ability to work in a fast-paced operational environment
- Independent judgment with minimal supervision
- High level of integrity and confidentiality
Nice To Haves
- Associate’s or Bachelor’s degree preferred.
Responsibilities
- Monitor daily pull-outs, timepoint performance, and trip completion.
- Review Clever Devices, Saucon, dispatch logs, and other tracking systems for service accuracy.
- Verify and validate all reported missed trips.
- Audit timepoints for early departures and schedule adherence violations.
- Confirm accuracy of dispatch board entries.
- Assist in proactive coverage planning to prevent future misses.
- Participate in service review meetings.
- Create, analyze track and maintain service performance and KPI reporting
- Ensure adherence to contractual performance standards.
- Assist in preparing documentation for disciplinary action when applicable.
- Maintain confidential records of employee performance.
- Support performance improvement initiatives.
Benefits
- Medical, Dental, Vision, Prescription and Life insurance
- Supplemental coverages
- 401K plan
- Paid Time Off & Holiday Pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
101-250 employees
