Trip Auditor

Academy Express•Hackensack, NJ

21h•Onsite

About The Position

The Missed Trip Auditor is responsible for monitoring, analyzing, documenting, and reporting all missed trips, late pull-outs, driver errors, and service performance deviations within the operation. This role ensures accountability, identifies operational trends, supports corrective actions, and works collaboratively with maintenance, operations and drivers to improve on-time performance and reduce service failures. The Missed Trip Auditor plays a critical role in maintaining contractual compliance, customer satisfaction, and operational efficiency. This position is based in our Hackensack, NJ location and requires a full-time schedule, 5 days in the office. Shift Monday-Friday, 9:00am-5:00pm

Requirements

Strong analytical skills
High attention to detail
Ability to identify trends and repeat offenders
Professional communication skills
Strong documentation and report-writing ability
Ability to work in a fast-paced operational environment
Independent judgment with minimal supervision
High level of integrity and confidentiality

Nice To Haves

Associate’s or Bachelor’s degree preferred.
2+ years of transit operations, dispatch, or supervisory experience preferred.
Knowledge of public transportation contract operations preferred.
Strong understanding of: Timepoints Paddle structure Relief schedules Schedule adherence standards
Experience using: Clever Devices Saucon Excel GPS tracking systems

Responsibilities

Monitor daily pull-outs, timepoint performance, and trip completion.
Review Clever Devices, Saucon, dispatch logs, and other tracking systems for service accuracy.
Verify and validate all reported missed trips.
Audit timepoints for early departures and schedule adherence violations.
Confirm accuracy of dispatch board entries.
Assist in proactive coverage planning to prevent future misses.
Participate in service review meetings.
Create, analyze track and maintain service performance and KPI reporting
Ensure adherence to contractual performance standards.
Assist in preparing documentation for disciplinary action when applicable.
Maintain confidential records of employee performance.
Support performance improvement initiatives.