TRIO Program Coordinator

Bay de Noc Community College • Iron Mountain, MI

70d

About The Position

The TRIO Program Coordinator serves as the primary point of contact for the TRIO Student Support Services (SSS) Program at Bay College. The position is responsible for providing quality service (face-to-face, on the phone, or electronically) to students, faculty, staff, peer educators and other constituents from the communities served by Bay College. The TRIO Program Coordinator facilitates the day to day workings for TRIO SSS and collaborates with the TRIO Director in the management and coordination of student applications, database and data integrity, budget, and in preparation and submission of annual performance reports. The TRIO Program Coordinator provides direct support to students and staff, as well as indirect support via database management, eligibility determination, and record keeping. The TRIO Program Coordinator plans, coordinates and implements student events; and supervises TRIO Peer Mentor(s). The TRIO SSS program at Bay College serves 160 eligible students and provides support including: academic tutoring; advice and assistance in post-secondary course selection; student financial aid programs, scholarships, and assistance in completing financial aid applications; services designed to improve financial and economic literacy; application, admission, and financial aid for transfer from two-year to four-year educational institution; career guidance; cultural awareness; etc. The TRIO Program Coordinator reports to the Director of TRIO SSS.

Requirements

• Associate degree
• Work experience in office environment
• Experience providing front-line customer service via phone, in person, electronic, and virtual; and related duties including: electronic calendaring, email management, scheduling and referrals
• Effective verbal, nonverbal, written and interpersonal communication skills with ability to flex and adapt to customer needs and manage conflict
• Knowledgeable of current trends in technology and experience using social media and related tools for communicating program activities and services
• Proficient with office technology and computing skills, including: Adobe, Microsoft Office Word, Excel, PowerPoint, Access, and Publisher
• Experience with data entry, databases and report production
• Experience supervising, training, mentoring, coaching, and evaluating team members
• Able to type 40 words per minute or more

Nice To Haves

• Three years of full-time work experience in office administration, human services, business, education, or related field
• Experience providing service and support to a diverse population
• Previous experience with Department of Education programs or State/Federal Grants
• Program intake and/or eligibility determination experience
• Event planning, coordination, and implementation experience
• Excellent organization skills including attention to details and follow-up
• Advanced Microsoft Excel skills
• Problem solving, critical thinking, and conflict management experience
• Experience managing multiple assignments and prioritizing goals to meet deadlines
• Positive attitude, growth-minded, solution-oriented, and professional
• Knowledge of and ability to work within a continuous improvement system
• Experience overcoming barriers to post-secondary success similar to program participants

Responsibilities

• Serves as the primary point of contact for TRIO (face-to-face, phone, and electronically) program.
• Provide welcoming, professional and timely customer service to students, faculty, staff, tutors, and other constituents from the communities served by Bay College.
• Collaborate with partners on campus (admissions, financial aid, faculty, etc) to achieve student success, collaborate on service provision, and meet program objectives.
• Use marketing and communication strategies to promote and recruit students to apply and participate in TRIO SSS programming.
• Serve as the page editor for TRIO online presence.
• Process TRIO program applications, complete program intake, determine program eligibility and suitability, identify service needs and make referrals.
• Create and audit e-files for completion.
• Ensure all application materials, supporting documents, and services are accounted for, updated, and accurate.
• Enter data related to student participation and academic progress into multiple databases in a timely manner.
• Adhere to data retention and disposal schedule.
• Assist students requesting TRIO support by providing guidance, direction, services, appointments, and referrals on a wide range of topics including desk-side technology troubleshooting, career preparation, transfer, FAFSA, time management, community resources, etc.
• Coordinate events and provide logistical support for TRIO student engagement activities including: promotion, travel arrangements, expense reporting, reimbursements, and communication.
• Accurately and effectively provide information to students, parents, staff, and the public within the bounds of FERPA, college policy, and applicable State and Federal regulations.
• Hire, train, schedule, assign work to, evaluate, and coach TRIO Peer Mentor(s).
• Prepare and complete Annual Performance Report (APR) for TRIO Grant.
• Provide administrative and technical support to the TRIO staff including generating reports for internal divisions and external reporting.
• Maintain updated program policy and procedures manual.
• Contribute to, and help develop new initiatives in TRIO, and participate in larger team decision-making.
• Research and analyze information and make recommendations to effectively resolve problems or issues.
• Record minutes of TRIO staff meetings.
• Order, distribute, and maintain supply and equipment inventory for TRIO program.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Industry: Educational Services
• Education Level: Associate degree