TRIBUTE Host/Hostess

HOUSTONIAN CAMPUS LLC•Houston, TX

1d•Onsite

About The Position

Assists server to provide better experience to serve the guests. Deliver the food to the tables. This role is critical to maintaining the luxury standard and reputation of The Houstonian Hotel, Club & Spa while upholding the highest levels of discretion and professionalism.

Requirements

High school education is preferred but not required.
Previous experience of 3 months in a position with customer service exposure is preferred.
Must be 18 years of age.
Must be fluent in oral and written English.
Must have ability to perform daily work at a high level of accuracy.
Must be able to take direction well.
Must have keen attention to detail.
Must possess excellent verbal and written communication skills.
Must have professional appearance and behavior.
Must have interpersonal communication skills.
Must be able to multi-task.
Must wear clean and pressed uniform with name tag.
Hours required: Scheduled days and hours vary based on departmental needs.
Must have a TABC certificate and Food Handlers Certification.
Must be able to meet the following minimum physical requirements for at least an eight-hour shift: Physical Stamina: Frequent standing, walking, climbing of ladders and stairs, kneeling, reaching overhead, lifting and carrying various objects weighing up to 20 lbs.
Must be able to communicate effectively.
Must be able to perform all activities in a professional manner.
Must be able to see and read printed matter with or without vision aids.
Hearing / Speech: Must be able to effectively engage in one-on-one communication with guests, members, and customers and use a 2-way radio to communicate clearly and accurately with co-workers.
Vision: Must be able to accurately read instructions, reports, and log sheets.
Must be able to work with computers and PDAs in varying light conditions.
Literacy: Must be able to analyze and process written information from a variety of sources and effectively communicate content of reports.
Chemicals/Agents: Must be able to work safely with chemicals according to SDS sheets and all applicable laws, codes and regulatory requirements.

Responsibilities

Meets arriving customers as they enter restaurant with cordial greeting.
Assigns tables, issues menus and solicits rapport in or to accommodate needs or requests.
Assigns tables and notify servers of new seats in their section to ensure customers receive immediate and proper attention.
Maintains a clean and attractive restaurant by assisting with vacuuming, general cleaning, and side work duties.
Checks the proper set-up of the table prior to opening.
Immediately reports in writing any maintenance or discrepancies to management.
Schedules restaurant reservations and arranges parties or special service for guests.
Performs all job responsibilities in a safe manner.
May need to prepare beverages and expedite food orders.
Must have the ability to remember, recite and promote the food items.
Must be able to effectively solve customer complaints and concerns in a positive manner.
Other duties as assigned.