Tribal Crisis Counselor I (66904)

Volunteers Of America Western Washington•Everett, WA

2d•$25 - $28

About The Position

Volunteers of America Western Washington is a non-profit organization operating in Western Washington for over 125 years. Our Christian roots drive us to put our faith into action for the benefit of every member of the community. We celebrate our unique perspectives and lived experiences that allow us to better serve and uplift our community – and each other. Volunteers of America Western Washington is officially a designated CARE trauma informed organization. About Care Crisis Response Services (CCRS): CCRS is a 24/7 crisis center offering suicide prevention, crisis intervention, and professional consultation services, including behavioral health evaluations. We provide brief crisis counseling and help clients identify appropriate services for their behavioral health crises. Our operations include regional and 988 crisis lines across Washington State. General Function: This full-time, hourly position provides crisis intervention, suicide prevention, information and referral, and brief supportive counseling to tribal-affiliated clients experiencing emotional distress or seeking mental health services. The Tribal Crisis Counselor works in a call center, with all client interactions occurring via telephone. This role serves the American Indian and Alaskan Native population, including Tribal members, descendants, First Nations, unrecognized tribes, and tribally affiliated community members.

Requirements

Tribally affiliated. This can either be tribal enrollment or descendancy with ties to a tribal community
High school diploma or equivalent preferred and at least one (1) ear of experience in a mental health position
Agency Affiliated Counselor Registration is required within 30 days of employment, or equivalent, and must remain in active status during employment
Passing a typing test with a score of 35 WPM or higher
Demonstrated respect for diversity
Fluency in English (oral and written).
Courteous, empathic, and professional demeanor
Proficiency in Motivational Interviewing and active listening
Strong problem-solving and information-gathering skills
Superior communication skills to convey information clearly and effectively
Ability to multitask, including talking and typing simultaneously
Respect for diversity and cultural competency
Efficiency in documenting notes in electronic medical records
High-Speed Internet: Minimum download speed of 100Mbps and upload speed of 10Mbps. To ensure smooth workflow, you will be required to provide a recent internet speed test result as proof
Secured Wired Connection: A direct wired connection to the internet using a secured ethernet cable is mandatory. Wireless connections (WiFi) are not allowed due to potential security risks and performance limitations
No Satellite Internet: Satellite internet service providers such as HughesNet, Starlink, or Visat are not supported due to latency issues that can negatively impact service delivery

Nice To Haves

Knowledge of Native populations in Washington State preferred

Responsibilities

Provide crisis intervention, suicide prevention, and supportive counseling to clients in emotional distress
Conduct client assessments in accordance with regional and program policies
Manage client interactions to ensure culturally relevant support
Adhere to program policies and procedures
Document client interactions accurately and efficiently
Meet or exceed key performance indicator goals
Use current technologies to interact with clients and the tribal community
Provide professional assessments, consultations, and coordination
Attend staff meetings and training at local and regional levels
Mentor and coach new staff
Contribute to an environment that focuses on ensuring integrity, respect, accountability, and trauma informed service
Other duties as assigned