TarryTown Expocare-posted 11 months ago
Full-time • Entry Level
Hybrid • Austin, TX
101-250 employees
Ambulatory Health Care Services

As a Triage Technician, you will be licensed as a pharmacy technician who will use their customer service skills to manage incoming phone calls to de-escalate and troubleshoot issues for customers. This position is part of a long-term care pharmacy that provides specialized care for individuals with intellectual and developmental disabilities throughout the United States. The role is remote and requires working Monday to Friday from 8am to 6pm in 8-hour shifts.

  • Build and maintain relationships with nurses, physicians, and caregivers
  • Manage incoming phone calls and emails
  • De-escalate and troubleshoot issues for customers
  • Update consumer profiles and medication administration records
  • Process prescription refills
  • Submit electronic insurance claims and work rejections
  • Work with prescribers to clarify prescriptions and obtain refill approvals
  • Minimum one year experience in a retail or long-term care pharmacy; 3 years preferred
  • Current Texas State Board of Pharmacy Technician License
  • Experience with FrameworkLTC and DocuTrack software
  • Excellent phone and written communication skills
  • Customer Service attitude
  • Positive personality who easily builds rapport through the phone/email
  • Proficient with Microsoft Office Suite or related software
  • Ability to multitask and prioritize responsibilities
  • Ability to function well in a high-paced and at times stressful environment
  • Understands basic pharmacy language to interpret prescriptions
  • Can perform pharmacy calculations
  • Competitive compensation
  • Comprehensive healthcare benefits
  • 401(k) retirement plan with company matching
  • Paid time off
  • Paid Holidays
  • A closed-door pharmacy work environment
  • Opportunities to advance and grow your career
  • And More!
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