Triage Specialist - Homeless Prevention and CCBHC

Heartland Family Service • Omaha, NE

403d • $33,925 - $40,435 • Remote

About The Position

The Triage Specialist for Homeless Prevention and CCBHC at Heartland Family Service is responsible for providing intake services to individuals and families at imminent risk of homelessness. This role involves screening applicants for eligibility, offering information and referrals, and delivering problem-solving services. The position emphasizes a trauma-informed approach and requires strong interpersonal skills to develop rapport with clients while working collaboratively in a fast-paced environment.

Requirements

• High School Diploma required (Associate's Degree in human services preferred).
• Two years direct care experience in human services preferred or equivalent combination of post-secondary education and experience.
• Working knowledge of computer programs including Microsoft Word, Excel, and Outlook.
• Valid driver's license/acceptable driving record.

Nice To Haves

• Bi-lingual is a plus.

Responsibilities

• Develop rapport with clients through strong interpersonal skills.
• Return incoming calls for homeless prevention and CCBHC services within established timelines.
• Conduct initial screenings to determine eligibility and prioritization, providing connections to CCBHC if no homeless prevention openings are available.
• Provide housing stability services to help program participants avoid homelessness, including housing problem-solving and crisis intervention.
• Conduct monthly follow-up check-in calls with discharged clients to assess their current needs and provide aftercare resources.
• Verify and document applicant eligibility, maintaining comprehensive and accurate service records and call logs.
• Demonstrate skills in creative problem-solving, conflict resolution, and mediation to help clients obtain and maintain safe housing.
• Identify critical or emergency needs, determine when intervention is necessary, and develop safety plans as needed.
• Assess clients' need and eligibility for financial assistance, including aiding with funding applications.
• Utilize motivational interviewing techniques to engage and motivate clients into services or programming.
• Refer clients to internal and external resources and services as needed, maintaining collaborative referral systems.
• Offer CCBHC case management services for clients transitioning into programming while addressing barriers until program enrollment is possible.
• Maintain accurate and timely records, including client calls, data entry, scheduling, and reports.
• Collect and process required documentation, including 'Release of Information' forms, ensuring compliance with HIPAA and confidentiality policies.
• Monitor and report data as required by funding sources and internal guidelines.
• Stay informed on housing resources, community programs, and mainstream benefits, including eligibility requirements and tenancy supports.
• Establish positive working relationships with clients, referral sources, service agencies, landlords, and other stakeholders.
• Work independently and as part of a team, demonstrating regularity and dependability in scheduling and completing work.
• Display courtesy and empathy to clientele, volunteers, and visitors of the agency.
• Abide by all program and agency procedures, policies, and requirements.
• Participate in internal and external training to enhance personal and program-related skills.
• Create, maintain, and implement a self-care plan as appropriate.
• Contribute to the agency's fundraising and community engagement efforts whenever possible.

Benefits

• Compensation between $16.31 and $19.44 per hour based on relevant experience.
• Part-time work schedule of 20 hours per week.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: High school or GED