Triage Software Engineers

DXC Technology

101d

About The Position

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new performance levels, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com. Location: On-site at our client in Plano, TX. Overview: The Triage Software Engineer will primarily be responsible for the initial analysis and triage of defects before they are assigned to individual development teams for root cause analysis and resolution.

Requirements

• Excellent problem-solving skills, analytical, tools & development experience, and ability to evaluate and identify issues at a code level.
• History of working with cross-functional teams to ensure successful product.
• Must be a self-starter with excellent communication skills, attention to detail, and a knack for solving problems creatively.
• Able to work under pressure.
• Experienced in the Automotive Infotainment domain with exposure to embedded software development in C/C++/Linux.
• Knowledge of how to use JIRA, Confluence, and Logs Analysis Tools.
• High Level System Architecture Knowledge - SW Design, Sequence diagrams, APIs, HTTP error codes.
• Conversant with Linux commands, utilities, and basic Python scripting.
• Experience in Agile and Scrum methodologies.
• Ability to respond promptly, confidently, and effectively to unforeseen situations, such as unexpected questions, obstacles, or opportunities.

Nice To Haves

• Experience in designing, developing, and debugging software in a real-time embedded environment.
• Knowledge of how to read DLT logs, DLT-Viewer, and how to apply filters in DLT logs.

Responsibilities

• Perform high-level defect analysis to filter out environmental/setup issues, IVI vs server-side issues, and move the defects to the correct queue (HU, Server, Tier1, Tier2, etc.) at the earliest.
• Continuously monitor the defect dashboard, drive defect triage calls, and work closely with PO, Eval & Development team members to clarify defects and track them to closure.
• Create dashboards and reports for management and other stakeholders.
• Provide a summarization of key points and work with others to cut through ambiguity and bring issues to a resolution.

What This Job Offers

• Number of Employees: 5,001-10,000 employees