Triage Screening Specialist

Wounded Warrior Project•Colorado Springs, CO

2d•$68,678 - $94,024•Hybrid

About The Position

The Wounded Warrior Project (WWP) Triage Screening Specialist is an integral part of ensuring Alumni and Family Support Members are connected to resources that promote healthy living, while removing barriers to care, and acting as the conduit to the collaborative efforts of internal teammates and external WWP partners. The Wounded Warrior Project (WWP) Triage Screening Specialist is the primary point of contact for Warriors and Family Support Members interested in mental and/or brain health services. The Screening Specialist serves as subject-matter expert and resource in the planning, coordination, and execution of and participation in mental health programs at Wounded Warrior Project, throughout the organization. The Screening Specialist provides wounded warriors with comprehensive screening, needs assessment, and coordination of internal and external resources to support these warriors and enhance their resiliency and psychological well-being.

Requirements

High energy level.
Self-starter; willing to take initiative.
Demonstrated understanding of Wounded Warrior Project and its mission, values, programs, and services, and the impact of these programs and services on wounded warriors and their families.
Demonstrated understanding of military and veteran issues, and the emotional impact of combat-related trauma, e.g., brain injury, post-traumatic stress disorder (PTSD), and combat stress.
Demonstrated thorough understanding of mental health diagnoses, assessments, and treatments.
Demonstrated understanding of the challenges faced by warriors and Family Support Members affected by trauma.
Exceptional interpersonal skills.
Ability to interact effectively with diverse individuals and build effective relationships.
Demonstrated emotional intelligence.
Ability to respond to sensitive matters with diplomacy and empathy.
Demonstrated understanding of relationship management and partnering.
Strong written and verbal communication skills.
Responsive to requests and demonstrated follow-through on commitments.
Comprehensive knowledge of Salesforce.
Strong presentation skills.
Confident communicator with demonstrated ability to present information effectively, e.g., to large audiences, small groups, and individuals.
Demonstrated ability to establish credibility, be decisive, influence others, and influence change.
Strong organizational and time management skills.
Effectively complete assignments and meet deadlines.
Ability to travel in support of WWP programs and outreach.
Proficiency with Microsoft Office software, e.g., Word, Excel, Outlook, and PowerPoint.
Unequivocal commitment to the highest standards of personal and business ethics and conduct.
Mission-driven, guided by core values, and a pleasure to work with.
Five years of experience providing mental and brain health programming or adult mental health focused case management to adults in support of their psychological well-being and readjustment.
Two years of military/veteran experience.
Bachelor’s degree in psychology, mental health counseling, human services, social work, rehabilitation counseling, or related mental health field.
Ability to obtain ASIST Certification within 1 year of hire.

Nice To Haves

Three years of military/veteran experience.
Two years of experience conducting mental health intake assessments.
Master’s degree in psychology, mental health counseling, human services, social work, rehabilitation counseling, or related mental health field.
ASIST Certification.

Responsibilities

Serve as subject-matter expert and resource in the planning, coordination, and execution of and participation in mental health programs, enhancing the quality of warrior’s resiliency and psychological well-being.
Perform comprehensive screenings and conduct assessments of referred warrior’s or family support member’s mental health.
Ensure the continuity of care of Alumni and Family Support Members (FSMs) through appropriate resource referrals to external mental health partners and internal programs.
Ensure case documentation and data are maintained accurately, timely, and appropriately within WWP internal databases.
Develop familiarity and a comprehensive understanding of all external mental health partner services.
Serve as primary triage for internal and external mental health and wellness program referrals, and coordinate handoff to internal or external resources, as appropriate.
Conduct routine warrior outreach and needs assessment using specific criteria identified by Wounded Warrior Project.
Complete warrior outreach assessment and the implementation of resources to meet warrior needs.
Develop and encourage a collaborative relationship with warriors to maximize the warrior’s ability to make informed decisions, utilizing a warrior-centric model, within organizational parameters.
Develop and disseminate Mental Health & Wellness specific materials for other WWP teams.
Conduct internal and external program briefs on evidence-based programs, e.g., psycho-educational briefs and other educational material for internal and external workshops, briefings, and WWP programs.
Leverage WWP information technology platforms to create, document, and follow up with referrals generated.
Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.
Other related duties as assigned.

Benefits

A flexible hybrid work schedule (three days in the office, two days’ work from home)
Full medical, dental, and vision coverage for both teammates AND family members
Competitive pay and performance incentives
A fun, mission-focused, and collaborative team environment
Medical/Prescription drug
Dental
Vision
Life/AD&D
Short-term Disability
Long-term Disability
Employee Assistance Program
401(k)-retirement plan
a competitive PTO package
Sick Leave
Family Care Leave
Paid Holidays
Birthday Holiday
Education Assistance
Teammate Wellness Program
Bereavement Leave