Remote Triage RN - Clinical Contact Center, Part-time, Rotating (Must reside in IL, IN, IA, WI, OH, MO, MI, or FL)
About The Position
The Triage RN, Access reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Triage RN, Access provides clinically expert virtual triage service. In their role, the triage nurses serve as a liaison between the patient and their physician by assessing the presenting problem or chief complaint, utilizing targeted evidence based triage protocols to identify acuity and develop appropriate care advice and next-step recommendations.
Requirements
- Graduate of accredited RN program
- 2 years of ambulatory care experience
- Registered Nurse License issued by State of Illinois
- Current AHA BLS Provider certification
Nice To Haves
- BSN
- Specialty certification upon eligibility
Responsibilities
- Establish positive first impressions with patients and customers, establishing a role as patient advocate
- Triage all incoming telephone calls and electronic messages, prioritizing and resolving, involving the provider as appropriate, successfully completing the communication cycle.
- Incorporates critical thinking to develop, implement and update an individualized plan of care based on identified patient care and learning and needs
- Asks key questions to gain insight into the patient’s clinical condition and able to adjust approach as needed to get necessarily information
- Document all communications in the electronic medical record
- Schedules patient for visit with provider as appropriate based upon protocols
- Follows triage protocols in place for the department
- Assist in scheduling appointments for patients with providers within NM.
- Assist in orientation of new staff members.
- Assist in specific process improvement projects
- Participates in departmental quality improvement activities
- Uses effective service recovery skills to solve problems or service breakdowns when they occur
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
