Triage Registered Nurse - Gilchrist
About The Position
The Triage RN reports to Associate Clinical Director. He/she is responsible for triaging patient and caregiver telephone calls, assisting in the solution, palliation of symptoms and provision of education. Assists with identifying patient/family care needs and for providing nursing and supportive care for the terminally ill patient and their families, in conjunction with case managers and physicians. Maintains relationships with families and patients. Provides support to care team members by acting as a liaison/coordinator with physician offices, insurance case managers, pharmacies and DME company.
Requirements
- Diploma, ADN and/or BSN from an accredited institution
- Current Maryland State license as a Registered Nurse
- One to two years of nursing. Home Health Hospice or triage experience required
- Strong time management skills
- Strong organizational skills
- Excellent interpersonal and communication skills with ability to interact with a diverse population.
- Ability to be patient and family focused
- Skill in the use of EMR (Electronic Medical Record) and/or ability to learn
- Knowledgeable of universal precautions for infection control and practices safe nursing standards for self-protection
- Ability to perform consistently in stressful situations.
- Strong and creative, problem-solving skills with the ability to prioritize and delegate.
- Ability to simultaneously handle multiple assignments and projects with attention to details, efficiency and accuracy and deadlines.
Responsibilities
- Triages all patient and caregiver calls, assisting in the solutions, palliation of symptoms and provision of education.
- Serves as a liaison with physician offices on behalf of the care team.
- Provides immediate response and emotional support to the family at the time of death call.
- May assist in the coordination of changes in patient level of care.
- May communicate with insurance case managers on behalf of the care team. Documents discussions in detail.
- Assists with pharmacy issues (ordering medication refills, securing scripts for controlled substances, problem solves breakdown in systems communications).
- Orders supplies and durable medical equipment as appropriate and documents same in the EMR
- Coordinates equipment pick up with vendor representative as necessary.
- Trends calls prospectively to determine patterns by team/provider and identifies opportunities for improvement.
- Deploys staff as needed to address patient and family assessed needs.
Benefits
- Competitive salary and generous paid time off
- Free parking
- Monthly MTA bus pass subsidy-85% paid by GBMC "if applicable"
- Company subsidized onsite fitness and wellness center "if applicable"
- Pre-paid tuition to pursue professional development, additional certifications, and degree programs
- Comprehensive health, dental, and vision coverage
- 401 (a) and 403 (b) retirement savings plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
