Triage Registered Nurse Coach

Novant Health • Charlotte, NC

78d • Remote

About The Position

The Triage RN Coach supports holistic interdisciplinary patient centered care as part of the Care Connections team. Care Connections promotes the effective management of acute and chronic illness. The nurse will assist the patient in navigating the healthcare system to arrive at the appropriate venue of care. In addition, this role includes answering a nurse triage line responsible for assessing problems over the phone utilizing appropriate and approved protocols. Some functions may include, but are not limited to: reaching out to providers, receiving and relaying radiology and lab results, counseling patients, responding to general health questions, assessing appropriate healthcare access for the patient by utilizing approved protocols and encourages promoting patient engagement to reduce the risk of inappropriate venue of care and hospitalization. While this role will be responsible for telephone triage to assess a patients' needs and provide relevant health information the RN will not make medical diagnoses or tell the caller what may be wrong.

Requirements

• 4 Year / Bachelor's Degree, preferred.
• Five years of clinical experience in hospital, home health, ambulatory or community setting with a recent focus on acute and/or chronic-care management, required.
• Current unrestricted RN license for the states in the NH footprint, required.

Responsibilities

• Assist patients in navigating the healthcare system to arrive at the appropriate venue of care.
• Answer a nurse triage line responsible for assessing problems over the phone.
• Reach out to providers and relay radiology and lab results.
• Counsel patients and respond to general health questions.
• Assess appropriate healthcare access for patients using approved protocols.
• Promote patient engagement to reduce the risk of inappropriate venue of care and hospitalization.

What This Job Offers

• Industry: Hospitals
• Education Level: Bachelor's degree