Triage Program Manager (Part-Time) - Care Team
About The Position
JOB SUMMARY: The Sycamores Triage Program Manager for our Cares Teams is a management-level position responsible for planning, implementing, and evaluating the overall program, human and financial resources associated with our agency Cares program. The City of West Hollywood intends to establish a 24/7/365 mobile support service, “West Hollywood Care Team” (Care Team) designed to rapidly respond to community members experiencing a behavioral health crisis and other unmet social service needs, within West Hollywood city limits. Care Team services may take place in private homes/apartments/condo units, schools, workplaces, or any other community-based location. Consumers served may include residents, both housed and unhoused, students, members of the local workforce and visitors. The City of West Hollywood is designing the Care Team to integrate with the Los Angeles County Department of Mental Health (LACDMH) network of Field Intervention Teams (FIT), which is the County’s behavioral health crisis responder system served by Mobile Crisis Outreach Teams (MCOT) and Psychiatric Mobile Response Teams (PMRT). This position is designed to assist with the operations of Cares program. The Triage Program Manager will serve as the point of contact, for Sycamores, in working with the 988-call center, West Hollywood 911, West Hollywood Fire Dept., etc... In this role, the Triage Program Manager is responsible for working directly with staff and will dispatch teams (Peer Support) to the field for in-person evaluation. The Triage Program Manager will ensure that calls are dispatched based on acuity, data on calls are collected and logged, for agency outcomes (i.e., time for in person response, outcome of the call, number of calls, times and frequency of calls, geographical location of calls, length of evaluation, etc.). The Triage Program Manager will monitor the use of agency vehicles and will communicate out any maintenance / repairs that may be needed to the Assistant Vice President of Facilities. The Triage Program Manager will oversee and ensure that all staff are following the Sycamores Cares workflows and policies. Knowledge/Skills/Abilities Supervisory and teaching or training skills.
Requirements
- B.A. in related field plus 1 year management experience required.
- Maintains all required licenses and certifications.
- Excellent consumer de-escalation skills.
- Excellent written and oral communication skills, creativity, flexibility, time management, and organizational skills.
- Must have the ability to manage and work through conflict in a calm manner.
- Ability to be an effective listener.
- Valid California Driver License and a driving record acceptable to the Agency’s insurance carrier.
- Maintains all required licenses and certifications.
- Supervisory and teaching or training skills.
Responsibilities
- Planning, implementing, and evaluating the overall program, human and financial resources associated with our agency Cares program
- Serve as the point of contact, for Sycamores, in working with the 988-call center, West Hollywood 911, West Hollywood Fire Dept., etc.
- Dispatch teams (Peer Support) to the field for in-person evaluation
- Ensure that calls are dispatched based on acuity, data on calls are collected and logged, for agency outcomes (i.e., time for in person response, outcome of the call, number of calls, times and frequency of calls, geographical location of calls, length of evaluation, etc.)
- Monitor the use of agency vehicles and will communicate out any maintenance / repairs that may be needed to the Assistant Vice President of Facilities
- Oversee and ensure that all staff are following the Sycamores Cares workflows and policies
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What This Job Offers
Job Type
Part-time
Career Level
Manager
Number of Employees
501-1,000 employees
