Triage Nurse (RN)

CenterWell • Jacksonville, FL

11d • Onsite

About The Position

Become a part of our caring community and help us put health first This is an on-site RN position M thru F in the Conviva Gateway clinic at 5238-16 Norwood Avenue, Jacksonville FL 32208 Conviva Care Solutions is seeking a hard-working and dedicated Registered Nurse to promote and restore patients' health by completing the nursing process and who is interested in being part of a team that focuses on excellent service proactively outreaching to high-risk patients. Job Description Identifies patient care needs by establishing personal rapport with patients and employs a variety of strategies, approaches, and techniques to manage a member’s physical, environmental, and psycho-social health issues. Responsible for evaluation of patients with repeated ER/Hospital diagnosis and high-risk chronic diagnoses initiating short term quality care plans, care coordination and/or patient education collaborating with the care team and clinicians following nursing division’s philosophies and standards of care set by state board of nursing, nurse practice act and other governing agency regulations. The high acuity nurse will work in partnership with the center’s clinicians, front office staff, care integration team and other team members to anticipate and resolve patient needs. Promotes patient's independence and health care literacy by establishing patient care goals; teaching patients, family and caregivers to understand condition, medications, and self-care skills; answering questions. Helps coordinate and facilitate High-Risk patient round meetings for the centers assigned. Presenting patients and coordinating follow up plans. Assist patients in identifying and resolving barriers that hinder effective care. Understands organizational, market and center level operating goals and metrics. Work in other duties as assigned Use your skills to make an impact

Requirements

• Licensed Registered Nurse with no disciplinary action
• Ability to work independently under general instructions with a team with good communication and interpersonal skills with the ability to quickly build rapport
• Ability to work with minimal supervision within the role and scope
• Prior clinical experience in ER, Hospital and/or ambulatory patient education
• Prior Call center or Triage experience

Nice To Haves

• Prior clinical experience in case management a plus
• Intermediate knowledge of Microsoft Word, Outlook, Excel and prior EMR exposure plus
• Bilingual is a plus

Responsibilities

• Identifies patient care needs by establishing personal rapport with patients and employs a variety of strategies, approaches, and techniques to manage a member’s physical, environmental, and psycho-social health issues.
• Responsible for evaluation of patients with repeated ER/Hospital diagnosis and high-risk chronic diagnoses initiating short term quality care plans, care coordination and/or patient education collaborating with the care team and clinicians following nursing division’s philosophies and standards of care set by state board of nursing, nurse practice act and other governing agency regulations.
• The high acuity nurse will work in partnership with the center’s clinicians, front office staff, care integration team and other team members to anticipate and resolve patient needs.
• Promotes patient's independence and health care literacy by establishing patient care goals; teaching patients, family and caregivers to understand condition, medications, and self-care skills; answering questions.
• Helps coordinate and facilitate High-Risk patient round meetings for the centers assigned.
• Presenting patients and coordinating follow up plans.
• Assist patients in identifying and resolving barriers that hinder effective care.
• Understands organizational, market and center level operating goals and metrics.
• Work in other duties as assigned

Benefits

• Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed