Triage LPN

Hospice Of The Chesapeake•Pasadena, MD

13h

About The Position

We are currently seeking a talented, compassionate LPN to support and maintain communication between patients, families, case management nurses, field teams, and the Rapid Response team. This position is Full-time, 3 12-hour shifts, with a schedule of Friday, Saturday and Sunday 8am - 8:30pm. This position is Non-Exempt, and eligible for Shift Differential. Main Responsibilities: Triages all calls and routes the caller to the appropriate resource. Applies critical thinking and clinical judgment to discern urgent vs non-urgent needs and requests and prioritizes accordingly, with all requests being addressed within the same shift. Receives verbal orders from Physicians (i.e., medications, DNR status and EMS forms), and provides education to patients and families relative to order changes, as necessary. Places orders for medication and DME (durable medical equipment) when needed based on patient needs and physician’s orders. Instruct families on how to manage patient’s symptoms using the medications listed on the patient’s medication list until the field nurse can be contacted or a Skilled Nursing Visit (SNV) can be arranged if necessary. Conducts timely and clinically appropriate virtual visits using telehealth platforms to assess, manage, and support symptom management and education needs. Manages deployment of Rapid Response staff, as necessary, to support urgent patient needs in the event that a field nurse is not available. Maintains documentation for patient encounters in triage platform, EMR, and Rapid Response call log. May be required to go out into the field to conduct Skilled Nursing Visits, as needed. Field visits may include visits to patients in facilities, hospitals and home settings, including visits to our pediatric population. Other duties as assigned or requested by the Supervisor, Support Services or the case managers on a case-by-case basis (e.g. lab supplies and wound care supplies). What We Offer: A rewarding and fulfilling career with a company that values your contributions Competitive salary and generous paid time off, including 18 vacation days, 10 sick days, and 8 paid holidays in your first year of employment with HOC. Access to our Emergency Sick Bank to provide a safety net gift of up to 80 hours of sick time for medical emergencies if you run out of paid time off. Educational assistance to pursue professional development, additional certifications and degree programs Comprehensive health, dental, and vision coverage, company-paid Short Term Disability and Life Insurance, and available accident and critical illness coverage. Retirement 401(k) plan, with a generous company match. About Hospice of the Chesapeake At Hospice of the Chesapeake, we create meaningful experiences for those in the communities we serve who are experiencing serious advanced illness and loss. We believe truly meaningful experiences come from a partnership between highly skilled and compassionate professionals, our healthcare partners and the patient and family with a primary focus on living each day to the fullest extent possible. We develop care plans to minimize symptoms, articulate what matters most, and remember that each moment matters. We are Your Hometown Hospice! Over the last 45 years, our team has cared for more than 50,000 hospice patients and nearly 100,000 family members. To learn more please visit us at hospicechesapeake.org or find us on social media.

Requirements

Possess a current Maryland practical nursing license (LPN) and thorough knowledge of nursing principles with a minimum of 2 years of experience.
Must have excellent communication skills and be able to assess patients’ needs (i.e. physical, teaching, mental and spiritual) and give direction after speaking with the caregiver on the phone.
Ability to recognize safety issues to self and others and be able to assess and implement use of lifts or other personnel to lift and move patients of all sizes and weights in a safe manner.
Ability to perform consistently in stressful situations.
Strong and creative problem-solving skills with the ability to prioritize and delegate.
Basic computer skills, to include but not limited to Microsoft Word and Outlook, required.
Demonstrated commitment to quality, timely, and cost-effective patient care.
Ability to simultaneously handle multiple assignments and projects with attention to details, efficiency and accuracy and deadlines.
Must be able to perform the essential functions of the position with or without reasonable accommodation.
In accordance with Hospice of the Chesapeake’s commitment to leadership and industry-leading care, we require that all employees be vaccinated against COVID and influenza, as well as being screened for TB upon hire and annually thereafter. Documented and supported requests for religious and medical accommodations may be considered but may not be approved in all circumstances.

Nice To Haves

Prior experience working with EMR (electronic medical record) system preferred.
Bilingual in Spanish and English highly preferred.

Responsibilities

Triages all calls and routes the caller to the appropriate resource.
Applies critical thinking and clinical judgment to discern urgent vs non-urgent needs and requests and prioritizes accordingly, with all requests being addressed within the same shift.
Receives verbal orders from Physicians (i.e., medications, DNR status and EMS forms), and provides education to patients and families relative to order changes, as necessary.
Places orders for medication and DME (durable medical equipment) when needed based on patient needs and physician’s orders.
Instruct families on how to manage patient’s symptoms using the medications listed on the patient’s medication list until the field nurse can be contacted or a Skilled Nursing Visit (SNV) can be arranged if necessary.
Conducts timely and clinically appropriate virtual visits using telehealth platforms to assess, manage, and support symptom management and education needs.
Manages deployment of Rapid Response staff, as necessary, to support urgent patient needs in the event that a field nurse is not available.
Maintains documentation for patient encounters in triage platform, EMR, and Rapid Response call log.
May be required to go out into the field to conduct Skilled Nursing Visits, as needed.
Field visits may include visits to patients in facilities, hospitals and home settings, including visits to our pediatric population.
Other duties as assigned or requested by the Supervisor, Support Services or the case managers on a case-by-case basis (e.g. lab supplies and wound care supplies).

Benefits

A rewarding and fulfilling career with a company that values your contributions
Competitive salary and generous paid time off, including 18 vacation days, 10 sick days, and 8 paid holidays in your first year of employment with HOC.
Access to our Emergency Sick Bank to provide a safety net gift of up to 80 hours of sick time for medical emergencies if you run out of paid time off.
Educational assistance to pursue professional development, additional certifications and degree programs
Comprehensive health, dental, and vision coverage, company-paid Short Term Disability and Life Insurance, and available accident and critical illness coverage.
Retirement 401(k) plan, with a generous company match.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume