Triage I Driver Support Agent-Fuel (Nights)

Covenant Logistics•Chattanooga, TN

11h•$19 - $30

About The Position

The Triage I Driver Support Agent - Fuel will receive or make calls to drivers, vendors, and internal team members and assist them with their needs. Assistance could vary from mechanical, fuel, incident, advances, and security briefings and include processing payments to vendors on repairs that were performed. The role is responsible for being the point of contact person for drivers who call into Driver Support and direct their concerns where needed.

Requirements

Strong verbal and written communication skills
Ability to Multitask
Knowledge of Microsoft Office programs and Web base programs
Problem Solving Skills
Vehicle Maintenance knowledge
Geography knowledge of the United States
Ability to work both as a team and independently as needed
Strong organizational skills
Strong time management skills
High School diploma or equivalent work experience required

Nice To Haves

2 years of vehicle maintenance/repair experience preferred; class 8 experience a plus

Responsibilities

Answer high call volumes
Data intake and input into platforms for what the call entails
Determine when the call needs moved to a next level Triage agent
Review and approve estimates within your level of authority
Collaborate and Communicate with other Triage team members
Ensure drivers are being directed to the appropriate shops, fuel centers, etc.
Ensure payments are made in a timely manner to vendors

Benefits

Competitive Compensation
Pay Range: $19.23-$29.87
Pay Grade: 6
401(k) Match: Build your future with our generous company match.
Serious Health Condition Pay: Financial protection when it matters most.
Robust Health & Wellness Benefits
Medical, Dental & Vision Insurance
Telemedicine Access
Company-Paid Short & Long-Term Disability Coverage
Health Savings Account (HSA)
Company-Paid Life Insurance
Time to Recharge
Generous Paid Time Off (PTO)
Paid Company Holidays
Time off to Volunteer
Culture-Driven Perks
Casual Dress Code: Dress for your day.
Tuition Reimbursement: Advance your education with financial support.
Employee Discount Program: Exclusive savings on everyday essentials and more.
Dependent Care Flexible Spending Account (DFSA)
Adoption Assistance: Meaningful support for growing families.
Employee Assistance Program (EAP): Confidential, 24/7 support for life’s challenges.
Pet Insurance: To protect your furry family members