TRIAGE CUSTOMER SERVICE REPRESENTATIVE
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About The Position
The Department of Economic Security (DES) is looking for individuals who are committed to service, community, and teamwork. The Triage Customer Service Representative will work independently under minimal supervision, interpreting and applying established policies and procedures to resolve customer inquiries and determine customer needs for services requested for programs such as Nutrition Assistance (NA), Temporary Assistance for Needy Families (TANF), Medical Assistance (MA), and State Programs administered by the Division of Benefits and Medical Eligibility (DBME). This position will utilize the state system to record and research complaints on benefit eligibility, amount of benefits, technical issues, notices, federal regulations, and case statuses. The representative will also provide resolution of non-eligibility related issues and confer with customers to gather additional information to resolve complaints or issues.
