Triage Coordinator / Medical Assistant- $1,000 Recruiting Bonus

New England Dermatology & Laser Center • Springfield, MA

81d • $22 - $26

About The Position

New England Dermatology & Laser Center has been providing dermatology care to the greater Springfield community for over 50 years. We're looking for an experienced Triage Medical Assistant with initiative & a conscientious work ethic to join our busy specialty practice. Heavy patient interaction. The triage medical assistant is responsible for facilitating a positive patient office experience while acting as a telephone health information resource and providing superior customer service to patients in person and on the phone. This position supports clinical teams by triaging telephone calls and messages (including basic dermatological problems and questions), scheduling appointments, providing lab results, entering I-Pledge data, completing and providing documentation for prior authorizations, processing prescription refill requests, completing prior authorizations and requesting referrals, and medically assisting MDs and mid-level providers with general, cosmetic or Mohs dermatology care and treatment or providing Blu-U, phototherapy or Xtrac treatments, and other related tasks.

Requirements

• High school diploma or GED required.
• Medical Assisting Certificate from an accredited school preferred.
• ACDT, CMA or RMA required at 90 days.
• Overtime and scheduling flexibility required to accommodate operational needs.

Responsibilities

• Facilitate a positive patient office experience.
• Act as a telephone health information resource.
• Provide superior customer service to patients in person and on the phone.
• Triaging telephone calls and messages regarding dermatological problems and questions.
• Schedule appointments and provide lab results.
• Enter I-Pledge data and complete documentation for prior authorizations.
• Process prescription refill requests and request referrals.
• Medically assist MDs and mid-level providers with dermatology care and treatment.
• Provide Blu-U, phototherapy or Xtrac treatments.

Benefits

• Medical Assistant Recruiting Bonus - $500 at 90 days & $500 at 1 year of employment.
• Referral Bonus - $100 at candidate’s hire & $400 at candidate’s 90th day of employment.
• Paid time off.
• 401(k) - 6% Employer contribution (3% safe harbor, 3% profit sharing).
• Employee assistance program.
• Free parking.
• Individual Coverage Health Reimbursement Arrangement (ICHRA) for 30+ hour employees.
• Dental insurance for 30+ hour employees.
• Dependent Care Flexible Spending Account for 30+ hour employees.
• Health Savings Account for 30+ hour employees.
• Life & AD&D insurance – $40,000 (employer paid) for 30+ hour employees.
• Limited Flexible Spending Account for 30+ hour employees.
• Medical Flexible Spending Account for 30+ hour employees.
• Vision insurance for 30+ hour employees.
• Voluntary Life insurance - Coming 1/1/2026 for 30+ hour employees.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 101-250 employees