Triage Associate

Sunday • Mountain View, CA

1d

About The Position

At Sunday, we're developing personal robots to reclaim the hours lost to repetitive tasks. We're focused on an ambitious goal to make generalized robots broadly accessible, enabling households to take back quality time.
We have spent the last 18 months building a talented team, securing capital, and validating our technology. We are now seeking passionate individuals to join us in the next phase of our growth. If you are ready to apply your skills to the forefront of robotics innovation, we’d love to hear from you.
We're looking for a Triage Associate to join our Data team and support our growing team of 500+ Memory Developers.
You'll be their primary point of contact for troubleshooting both hardware and software issues. Your role is vital to ensuring our Memory Developers have the support they need to deliver high-quality data to our models with minimal downtime. Our team of Memory Developers is set to double in the next four months, necessitating more robust and scalable support processes.

Requirements

• Quick action to remove bottlenecks (measured by downtime during which Memory Developers cannot record data).
• Clear, patient communication skills to provide effective remote support and guidance.
• Calm under pressure and the ability to manage unexpected challenges (e.g. a large spike in device breakages).
• A fun, customer-centric mindset with a genuine interest in supporting our community of data collectors.
• Excellent prioritization skills and the ability to stay organized when juggling competing demands.

Nice To Haves

• Technical support experience with wearables, cameras, sensors, or similar consumer electronics.
• Experience creating clear troubleshooting guides and documentation for non-technical users.
• Data annotation or labeling experience, especially in robotics.
• A basic understanding of robotics and machine learning.

Responsibilities

• Diagnose and troubleshoot hardware, software and shipping issues faced by our Memory Developers.
• Document common issues and develop practical solutions where appropriate.
• Draft clear, user-friendly troubleshooting guides for non-technical users.
• Identify opportunities to streamline support processes.
• Collaborate with the deployment team to efficiently process equipment replacement requests.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed