Treehouse Operations Supervisor - Snowmass Ski & Snowboard School

Aspen Skiing Company • Snowmass Village, CO

132d • $60,656 - $69,754

About The Position

The Treehouse Operations Supervisor oversees the daily operations of the children's center, ensuring a safe, efficient, and engaging environment for both guests and staff. This role is responsible for upholding operational excellence, driving a culture of hospitality, and fostering memorable guest experiences. Serving as a hands-on leader, the supervisor provides guidance, support, and accountability to staff while collaborating across departments to achieve organizational goals. This position reports to the Director of Children's Programs. Applications for this role will be accepted until September 22, 2025. This is a 7 month seasonal position from 10/1 through 4/30. The budgeted salary range for this position is $60,656 - $69,754. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus.

Requirements

• Must be 21 years or older
• High School Diploma or equivalent required, college degree in recreation, hospitality, or related field preferred
• Minimum of 3 full seasons of experience in the winter sports industry required, with an understanding of ski school, ski rental or resort operations
• Minimum of 1 year of supervisory experience preferred

Nice To Haves

• Proficiency in computer systems including point-of-sale (POS), scheduling software, and Microsoft Office Suite
• Knowledge of ski and snowboard equipment fitting, rental processes, and ski tech procedures
• Familiarity with ski & snowboard school (S3) operations, including scheduling, lesson coordination, and guest experience management
• Knowledge of safety regulations, risk management, and emergency response protocols, including Tramway Safety Board and OSHA compliance
• Skill in managing rental/retail inventory, product ordering, and inter-store coordination
• Strong leadership skills with the ability to hire, train, schedule, and evaluate staff performance
• Ability to foster a safe, positive, and engaging work environment for employees and guests
• Ability to maintain facility operations, ensuring cleanliness, stocking, and coordination with maintenance and property services
• Ability to collaborate effectively with S3 instructors and cross-departmental partners to deliver seamless guest experiences
• Excellent guest service skills, with the ability to address inquiries, resolve complaints, and enhance overall satisfaction
• Ability to anticipate operational needs, adapt to challenges, and implement solutions that support efficiency and guest safety

Responsibilities

• Oversee daily Rental Operations, ensuring all equipment is properly maintained, sized, and available to deliver a seamless guest experience
• Manage rental and retail product inventory, including re-orders, inter-store transfers, substitutions, and support for annual ski buy planning
• Ensure rental and lesson guests are properly outfitted, partnering with Ski & Snowboard School staff to create a safe and positive first impression
• Maintain expert proficiency with rental systems and ski tech procedures to support accurate equipment fitting and efficient guest flow
• Uphold the highest safety standards by accurately processing liability documentation, completing equipment testing, and coordinating with the legal department as needed
• Oversee daily setup, operation, and teardown of the S3 6 & under Magic Carpet in collaboration with S3 staff, ensuring a safe and welcoming learning environment
• Ensure compliance with Tramway Safety Board and OSHA regulations, including signage, licensing, operating procedures, and evacuation protocols
• Monitor and maintain the overall appearance and functionality of the Treehouse facility, including cleanliness, stocking, and snow removal, to ensure a guest-ready environment
• Coordinate with property services and maintenance teams to resolve facility issues quickly and efficiently
• Lead and develop Treehouse staff through hiring, scheduling, assigning duties, coaching, and performance evaluation, fostering a culture of excellence and hospitality
• Identify and implement improvements to enhance operational efficiency and overall guest satisfaction within areas of oversight
• Other duties as assigned

Benefits

• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass
• Other company perks

What This Job Offers

• Job Type: Full-time
• Industry: Accommodation
• Education Level: High school or GED