Treatment Engagement Specialist/Clerk

Community Service Board of Middle Georgia - PEO, Ltd.•Eastman, GA

37d•Onsite

About The Position

The Community Service Board of Middle Georgia’s Eastman Annex services both Child & Adolescents as well as Adults with Behavioral Health Diagnoses. The Treatment Engagement Specialist/Clerk will handle all administrative tasks as well as assist any mental health or medical staff as needed. CSBMG is seeking a professional individual who has strong communication skills and provides exceptional customer service. Overall, this is a fast-paced and high-volume position that heavily features the use of phone correspondence.

Requirements

High School Diploma/GED Equivalent
Valid Georgia Driver’s License
Effective verbal and written communication skills
Strong interpersonal skills and the ability to work effectively with diverse communities
Ability to work independently and in collaboration with others
Experience with Microsoft 365 Office Products
Ability to organize, prioritize and meet deadlines accordingly

Nice To Haves

Bachelor’s Degree in a related field (psychology, social work, counseling, etc.)
Previous secretary or administrative experience
Previous case management experience

Responsibilities

Serve as the first point of contact for internal and external contacts and clients.
Communicate effectively with staff across various programs.
Answering telephones, screening calls, forwarding, and taking messages.
Scheduling clients for all staff.
Performing administrative tasks such as handling packages, mail, filing paperwork, faxing, and photocopying.
Providing general administrative support to program staff.
Assist with maintaining the building, including coordinating office services such as maintenance and cleaning.
Assisting clients with completing forms, gathering required documents, and navigating internal processes.
Conducting follow-up calls to check on client needs, appointment reminders, or service coordination.
Supporting staff in coordinating referrals or collecting information needed for services.
Entering client interactions, updates, and outcomes into electronic systems.
Maintaining organized records and ensuring documentation meets agency standards.
Other duties as assigned.