Treatment Coordinator

Gen4 Dental•Saratoga Springs, UT

15d•Onsite

About The Position

At Pony Express Dental of Saratoga Springs, we deliver world-class, high-tech dentistry to our community—but our true strength is our team. Serving Saratoga Springs and the surrounding areas, we provide a full range of services, including cleanings, implants, wisdom tooth removal, sedation, and more, all supported by advanced technology and a patient-focused approach. We know that exceptional care starts with an exceptional team. At Pony Express Dental of Saratoga Springs, you’ll work in a collaborative, supportive environment where your skills are valued, your growth is encouraged, and your contributions directly impact patients’ lives. Whether you’re clinical staff, hygienists, or part of our front office, you’ll have the opportunity to work with modern technology, provide top-quality care, and be part of a practice committed to excellence. If you’re looking for a workplace where innovation, teamwork, and career development go hand in hand, Pony Express Dental of Saratoga Springs is the place for you. Our treatment coordinators are vital in providing our patients with a best-in-class experience. Through patient education, our treatment coordinators ensure our patients fully understand what their treatment plans involve and help to increase case acceptance. The Treatment Coordinator is responsible for managing treatment plans, collecting co-pays and balances, and scheduling patients for their next visit. Work Schedule: Monday - Thursday 8 AM - 5 PM & Friday 8 AM - 2 PM

Requirements

Dental office experienced required
Prior Treatment Coordinator experience 1 - 2 years required

Nice To Haves

Prior working experience with Open Dental preferred

Responsibilities

Build patient relationships and provide exceptional customer service by creating a calm and warming environment.
Act as a liaison or case manager between the practice and the patient.
Review treatment plan with patients, answer questions and concerns, discuss financial options, and make financial agreements regarding treatment, cost, and method of payment
Collect payments and copays.
Monitor, schedule, and call patients to fill any Doctor or Hygiene openings.
Ensure that patients with outstanding balances are informed of the practice’s financial policy.
Schedule new patients within two to four days of their initial call.
Ensure that all patient records are current and accurate.