Treatment Coordinator
About The Position
Our passion is to reimagine dentistry and how people experience it, and that starts with our team. As West Michigan’s first multi-specialty dental practice, we combine adult dentistry, pediatric dentistry, and orthodontics across our offices in Grand Rapids, Grand Haven, North Muskegon, and Holland—creating a one-stop destination for families’ dental needs. We’re looking for motivated, skilled professionals who want to join a collaborative, innovative workplace. Team members have the opportunity to work with advanced technology, grow their skills across multiple specialties, and make a real impact on patients’ health and confidence. If you want to be part of a forward-thinking, patient-focused dental team, this is the place for you. Learn more about us at: https://smiledentalpartners.com/locations/ Our treatment coordinators are vital in providing our patients with a best-in-class experience. Through patient education, our treatment coordinators ensure our patients fully understand what their treatment plans involve and help to increase case acceptance. The Treatment Coordinator is responsible for managing treatment plans, collecting co-pays and balances, and scheduling patients for their next visit. By joining our team, you will have: Work-Life Balance: Monday-Thursday 7:40AM-5:00PM, 1st & 3rd Friday 7:40AM-1:00PM Time Off: Up to 3 weeks PTO + 8 Paid Holidays (PTO rolls over!) Parental Leave: Up to 3 weeks paid 401(k) Match Health Benefits: Medical, dental, vision, HSA & FSA + earn up to $2,000/year when selecting our quality care plans Employee Assistance Programs: Free 24/7 support for personal, financial & legal issues CE & Growth: SPEAR access + continuing education Wellness Perks: $28/month gyms, 12K+ on-demand workouts when selecting our quality care plans Pet Insurance: Flexible plans + 24/7 telehealth for your pet Compensation: $21-22/Hour
Requirements
- Customer service/sales experience
Nice To Haves
- Dental office experienced (preferred)
Responsibilities
- Build patient relationships and provide exceptional customer service by creating a calm and warming environment.
- Act as a liaison or case manager between the practice and the patient.
- Review treatment plan with patients, answer questions and concerns, discuss financial options, and make financial agreements regarding treatment, cost, and method of payment
- Collect payments and copays.
- Monitor, schedule, and call patients to fill any Doctor or Hygiene openings.
- Ensure that patients with outstanding balances are informed of the practice’s financial policy.
- Schedule new patients within two to four days of their initial call.
- Ensure that all patient records are current and accurate.
Benefits
- Up to 3 weeks PTO + 8 Paid Holidays (PTO rolls over!)
- Up to 3 weeks paid Parental Leave
- 401(k) Match
- Medical, dental, vision, HSA & FSA + earn up to $2,000/year when selecting our quality care plans
- Free 24/7 Employee Assistance Programs support for personal, financial & legal issues
- SPEAR access + continuing education
- $28/month gyms, 12K+ on-demand workouts when selecting our quality care plans
- Flexible Pet Insurance plans + 24/7 telehealth for your pet
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
