Treatment Coordinator

Specialty1 Partners • Randolph, NJ

1d • $20 - $28

About The Position

Our office, Randolph Center for Oral & Maxillofacial Surgery, P.A, in Randolph, NJ, is seeking a talented Treatment Coordinator to join our busy specialty practice on a part time basis. We are looking for a talented and skilled Treatment Coordinator to help us accomplish our mission to improve the lives of our patients by providing a world-class specialty experience for every patient. Here is what you need to know about the role, our team and why we could be the right next step in your career. As a Dental Treatment Coordinator, you will play a vital role in ensuring a seamless patient experience from the initial consultation to treatment completion. Your primary responsibilities will include effectively communicating treatment plans, coordinating appointments, assisting patients with financial arrangements, and ensuring a positive and stress-free experience for our valued patients. As one of the essential members of our office, you will also help to facilitate/coordinate other office responsibilities as needed. The Dental Treatment Coordinator plays a vital role in ensuring that our patients receive the best possible care by effectively communicating treatment plans, assisting with financial arrangements, and coordinating appointments. A career with us is a chance to work with everyone involved in the future of Specialty dental care. Dental Assistants, Sterilization Technicians, Specialists, Office Managers, Patient Care Coordinators and many more all work together to improve the patient care experience and great clinical results. We strive to build and maintain an environment where employees from all backgrounds are valued, respected, and have the opportunity to succeed. You will also find a culture of continuous learning and a commitment to supporting our team members in all aspects of their lives—at home, at work and everywhere in between.

Requirements

• Treatment planning experience
• Previous experience in a dental office, preferably as a treatment coordinator or in a similar patient-facing role, equating to 3-5 years of experience in similar work
• Strong interpersonal skills with the ability to build rapport and trust with patients and the dental team.
• Excellent communication skills, both verbal and written, to explain complex treatment information in a clear and understandable manner.
• Detail-oriented and organized, with the ability to manage multiple tasks and priorities simultaneously.
• Proficiency in dental software and basic computer skills.
• Understanding of dental terminology, procedures, and insurance processes.
• Empathetic and patient-centered approach to customer service.
• A high school diploma.

Responsibilities

• Engage with patients to explain treatment options, answer questions, and address concerns in a clear and empathetic manner.
• Collaborate with the dental team to create comprehensive treatment plans tailored to each patient's needs and goals.
• Schedule appointments for treatments, consultations, and follow-up visits, taking into consideration the patient's availability and the clinic's schedule.
• Assist patients in understanding and navigating insurance coverage and financial obligations, providing accurate cost estimates, and exploring payment options.
• Maintain accurate and up-to-date patient records, treatment plans, and correspondence to ensure efficient communication and coordination.
• Work closely with the front desk and administrative staff to ensure a smooth patient flow and an organized office environment.
• Continuously update your knowledge of dental treatments, procedures, and insurance policies to provide accurate information to patients.
• Handle any patient concerns or issues that may arise during the treatment process, escalating them as necessary to ensure prompt resolution.
• As one of the essential members of our office, you will also help to facilitate/coordinate other office responsibilities as needed.

Benefits

• 401(k)
• Diverse and Inclusive Work Environment
• Strong culture of honesty and teamwork
• We believe in transparency through the talent acquisition process; we support our team members, past, future, and present, to make the best decision for themselves and their families. Starting off on the right foot with pay transparency is just one way that we are supporting this mission.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED