Treatment Coordinator

Empower Dental Group•Rancho Cucamonga, CA

20d•$120,000 - $120,000

About The Position

We are a dynamic and rapidly expanding Dental Support Organization (DSO) led by passionate dentists and entrepreneurs. With 7 practices across Southern California, we are committed to building a patient-centered, team-driven culture that transforms the dental experience. As we scale, we're looking for a creative, resourceful, and driven Content Creator to help us share our story, strengthen our brand, and engage our growing network of patients and team members.

Requirements

Minimum 3 years of experience in a dental office (front office or clinical).
Minimum 2 years prior experience as a Treatment Coordinator.
Strong understanding of dental terminology, procedures, and insurance.
Excellent verbal and written communication skills.
Proficient in dental practice software (Open Dental).
Knowledge of third-party financing (Cherry, etc.).
Proficiency in common administrative tools (Google Workspace, Microsoft Office, project management software).

Nice To Haves

Clinical experience in a dental office (Dental Assistant, Hygienist, etc) highly preferred.
Bilingual skills (Spanish, Tagalog, etc.) are a plus.

Responsibilities

Review proposed treatment plans with patients in a clear and compassionate manner.
Answer patient questions regarding procedures, recovery, costs, and timing.
Emphasize the benefits of proposed treatment and the risks of non-treatment.
Build strong rapport and trust with patients to encourage treatment acceptance.
Provide accurate treatment estimates based on insurance coverage and office fees.
Present and explain payment options including third-party financing, office plans, or pre-payment discounts.
Collect deposits or co-payments as required prior to scheduling treatment.
Ensure all financial agreements are documented and signed.
Schedule treatment appointments in coordination with clinical and administrative staff.
Track outstanding treatment plans and follow up with patients who have not yet scheduled.
Ensure a smooth hand-off between the clinical team and front office.
Confirm benefits, limitations, and pre-authorizations.
Understand insurance terminology and communicate relevant details to patients.
Help resolve insurance-related patient questions regarding eligibility, estimates, and payments.
Collaborate daily with dentists, hygienists, assistants, and front office staff.
Attend team meetings and communicate relevant patient or financial concerns.
Support front desk functions as needed (check-in/check-out, phones, etc.)
A written treatment plan must be completed and signed by the patient.
All required consent forms (general, surgical, ortho, etc.) must be signed before treatment begins.
The Treatment Coordinator must be the one who presented the case and collected the payment.
All diagnosed treatment plans must be entered accurately into the patient’s chart without modification unless approved in writing or directly by the provider.
Only diagnosed treatment may be presented—Treatment Coordinators may not add, remove, or alter treatment plans independently.
The patient’s payment and financing details must be properly entered into the patient’s ledger.