Treatment Coordinator

Dental Depot•Blue Springs, MO

1d•Onsite

About The Position

The Treatment Coordinator is responsible for discussing doctor-proposed treatment plans and associated costs with general dentistry patients and/or their legal guardians. This includes informing patients of their fiscal responsibilities, assisting with third-party billing systems like CareCredit, and reviewing dental records for proper coding using CDT codes. The role requires close collaboration with administrative and clinical staff. Key functions involve incorporating treatment plans with insurance and financing, communicating financial details, reviewing treatment plans with the Doctor or Dental Office Manager, posting payments and procedures, balancing day sheets, monitoring patient accounts, and conducting patient recall. The coordinator must also proficiently use computer software such as Eaglesoft and Microsoft Office Suite, prepare reports, assist with same-day treatment and scheduling, manage Medicaid pre-authorizations, and prepare daily financial reports. Compliance with Dental Depot, OSHA, and HIPAA policies is essential. The position may require relocation to other clinics as needed and maintaining regular attendance.

Requirements

High School Graduate or General Education Degree (GED)
Efficiently operates assigned computer software and other equipment, including Eaglesoft and Microsoft Office Suite.
Must have a valid driver's license
Proof of valid vehicle insurance
Must have annual Motor Vehicle Record Check (if employee operates any Company owned vehicles or drives their own personal vehicle for Company business purposes)
Understands insurance frequencies/downgrades and guidelines including Medicaid.
Has understanding of secondary insurance and coordination of benefits.
Responsible for over the counter collections.
Familiar with 10 key or calculator.
Must have knowledge of CDT Codes and pass the bi-annual Dental Depot CDT codes test.
Accountability
Accuracy
Active Listening
Adaptability
Communication, Oral
Customer Oriented
Detail Oriented
Empathetic
Energetic
Responsible
Enthusiastic
Self-Motivated
Friendly
Judgment
Time Management
Persistence
Working Under Pressure
Safety Awareness
Patience

Responsibilities

Incorporates doctor-prescribed treatment plan for general dentistry patients with insurance and financing.
Communicates effectively with patients and/or legal guardian regarding proposed treatment plan and associated financial cost.
Communicates effectively, courteously, and professionally with patients, parents/legal guardians, and clinical and administrative staff.
Informs patient of their fiscal responsibilities with respect to their particular insurance coverage.
Assists patients with third party billing systems utilized by Dental Depot, i.e., CareCredit.
Reviews dental records for proper coding.
Reviews treatment plan with Doctor or Dental office Manager prior to presenting to patients.
Understands and utilizes CDT codes.
Posts and reviews general dentistry payments and procedures.
Balances day sheet for general dentistry and closes the office at least one night per week.
Works with administrative and clinical staff to assure that firm financial arrangements are made for patient treatment.
Monitors patient accounts.
Conducts general dentistry patient recall.
Treats patients, visitors and co-workers with respect and courtesy.
Proficiently uses conflict resolution and problem-solving techniques in managing interpersonal conflict and patient complaints.
Efficiently operates assigned computer software (i.e., Eaglesoft, and Microsoft Office Suite).
Prepares and delivers reports on time.
Assists with commencing same day patient treatment and scheduling follow-up appointments.
Create and follow up with Medicaid pre-authorizations.
Prepare financial over the counter reports daily.
Documents financial arrangements on the Patient Financial Arrangements form.
Communicate patient concerns to Dental Office Manager or Doctor.
Complies with: Dental Depot policies and procedures; OSHA policies, procedures, rules, and regulations; and HIPAA policies, procedures, rules, and regulations.
Position may be required to relocate to other Dental Depot clinics either permanently or on a short term basis due to office needs, on an as needed basis at the discretion of Management.
Maintain regular and reliable attendance