Treatment Coordinator
About The Position
At Hoffman Dental, our team is committed to delivering exceptional preventative and restorative dental care in a patient-focused environment. From routine cleanings to dental implants, veneers, and Invisalign, our goal is to provide each patient and their family with respectful, transparent, and compassionate care while building lifelong relationships. We are seeking skilled and motivated dental professionals who share our dedication to patient satisfaction, open communication, and teamwork. Staff members play a vital role in creating a welcoming atmosphere while helping patients achieve healthy, confident smiles. Joining Hoffman Dental means becoming part of a supportive, collaborative team where your contributions are valued, your skills can grow, and your work has a direct impact on the oral health and well-being of our patients. To learn more about our office, check out our website here: https://hoffmandentaloffice.com/about/ Our treatment coordinators are vital in providing our patients with a best-in-class experience. Through patient education, our treatment coordinators ensure our patients fully understand what their treatment plans involve and help to increase case acceptance. The Treatment Coordinator is responsible for managing treatment plans, collecting co-pays and balances, and scheduling patients for their next visit. By joining our team, you will have: Work-Life Balance: (Monday-Wednesday 7:30AM-4:30PM, Thursday 9:00AM-4:00PM) Time Off: Up to 3 weeks PTO + 8 Paid Holidays (PTO rolls over!) Parental Leave: Up to 3 weeks paid 401(k) Match Health Benefits: Medical, dental, vision, HSA & FSA + earn up to $2,000/year when selecting our quality care plans Employee Assistance Programs: Free 24/7 support for personal, financial & legal issues CE & Growth: SPEAR access + continuing education Wellness Perks: $28/month gyms, 12K+ on-demand workouts when selecting our quality care plans Pet Insurance: Flexible plans + 24/7 telehealth for your pet Compensation: Starting at $26/hr
Requirements
- Customer service/sales experience
Nice To Haves
- Dental office experienced (preferred)
Responsibilities
- Build patient relationships and provide exceptional customer service by creating a calm and warming environment.
- Act as a liaison or case manager between the practice and the patient.
- Review treatment plan with patients, answer questions and concerns, discuss financial options, and make financial agreements regarding treatment, cost, and method of payment
- Collect payments and copays.
- Monitor, schedule, and call patients to fill any Doctor or Hygiene openings.
- Ensure that patients with outstanding balances are informed of the practice’s financial policy.
- Schedule new patients within two to four days of their initial call.
- Ensure that all patient records are current and accurate.
Benefits
- Work-Life Balance: (Monday-Wednesday 7:30AM-4:30PM, Thursday 9:00AM-4:00PM)
- Time Off: Up to 3 weeks PTO + 8 Paid Holidays (PTO rolls over!)
- Parental Leave: Up to 3 weeks paid
- 401(k) Match
- Health Benefits: Medical, dental, vision, HSA & FSA + earn up to $2,000/year when selecting our quality care plans
- Employee Assistance Programs: Free 24/7 support for personal, financial & legal issues
- CE & Growth: SPEAR access + continuing education
- Wellness Perks: $28/month gyms, 12K+ on-demand workouts when selecting our quality care plans
- Pet Insurance: Flexible plans + 24/7 telehealth for your pet
- Compensation: Starting at $26/hr
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
